Customer Success Manager Benelux - Dutch speaking

Channable; Utrecht; Hybrid; EUR 42,000 - 59,000; Full time

Benefits offered by this job

Vacation days

Hybrid work policy

NS travel card

Home office setup

Parental leave

OpenUp access

Channagym & wellness

Team events

Job summary

Channable is seeking a Growth Team member in Utrecht to manage portfolio and client relationships, drive retention, upsell, and forecast opportunities across agency partners and advertisers.

You will lead kickoff meetings, strategy reviews, and outcome-driven success plans while enabling larger advertisers and partners through scalable trainings. This role requires 32 hours/week and travel to clients as needed.

Qualifications

• At least 1 year in a customer-facing role, preferably in eCommerce.
• Interest in online marketing and eCommerce.
• Social, persuasive and energetic demeanor.
• Completed HBO education in commercial economics, (international) business, marketing or hospitality.
• Self-reflective, eager to learn and willing to improve.

Responsibilities

• Portfolio and client management: retention, churn prevention, upsell and forecasting.
• Lead kickoff meetings, strategic reviews, and partner-facing demos.
• Develop success plans with outcome-driven metrics for partners and advertisers.
• Deliver scalable trainings for larger advertisers and agency partners (onsite, online, abroad).
• Capture client insights for product, development and commercial teams.
• Collaborate with marketing on webinars and success stories.
• Support customer lifecycle optimization and CS processes.

Skills

Customer-facing experience

Interest in online marketing

Dutch and English fluency

Willingness to travel

Education

HBO degree in business/marketing/ hospitality

Job description

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities.

As the market leader in the Benelux, we owe our success to an incredible product, a passionate team and our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together.

This opening is within our Growth Team! If you are excited to scale up our Agency Partners from Bronze to Gold, help top advertisers win with our software and learn more about eCommerce? Keep on reading!

Your role

• Portfolio & client management: customer retention, identifying risk, preventing churn, realizing upsell & expansion; including pipeline creation & forecasting;
• Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite;
• Realizing success plans with outcome driven and goal focused metrics, both with agency partners and advertisers;
• Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online;
• Voice of the customer: capture valuable client insights & feedback and deliver this to product, development, and commercial teams;
• Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories;
• Performing client empowering and insightful activities, e.g. product roundtables, webinars, partner days, training days, trade shows & events;
• Optimizing customer life cycle and Customer Success Management processes

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You are able to enable our clients to use our solution successfully, be their trusted and unmissable advisor and grow their business with Channable.

Who are you?

• You have at least 1 year of experience in a customer facing role, preferably in eCommerce.
• You have an interest in online marketing and eCommerce.
• You are social, persuasive, and energetic.
• You have at least a completed HBO education - for example in the direction of commercial economics, (international) business, marketing or hospitality.
• You are self-reflective, eager to learn and willing to improve your skillset.
• You have excellent written and spoken Dutch and English language skills.
• Online agency experience is a massive plus!

Other requirements

• You are living in the Netherlands with travel distance from our Utrecht office.
• You are willing to come to our Utrecht office for two days/week, preferably more.
• You are available to travel and visit clients at least once per quarter.
• You're available for at least 4 days/week (32 hours).

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

The OTE salary ranges from €3,750 to €5,250 gross per month based on a 40-hour workweek. OTE (On Target Earnings) consists of 80% gross base salary and 20% commission (paid out quarterly). A breakdown of this structure is provided below:

• Base salary: The base salary is gross between €3,000 and €4,200 (80%) per month based on a 40-hour workweek. The salary is determined based on experience.
• Performance bonus: 20% performance bonus is gross between €750 and €1,050 (20%) per month based on a 40-hour workweek.
• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary.
• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.
• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary, or you can get an additional +2.5% to your monthly base salary.
• Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport)
• Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week.
• Since you can work from home, we will provide home office supplies.
• 26 vacation days + 2 reload days based on 40 hours.
• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands!
• Having flexible working hours means starting your day between 8.00 - 10.00 am.
• We want you to feel good - please feel free to use our discountedUrban Sports Clubsubscription.
• You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.
• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave!
• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten‑free - to keep our team fueled and inspired! To round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice.
• Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world.
• Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another.
• Additional working conditions like massages, in‑office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!

How can you introduce yourself to us?

Interview steps:

1. If it's a match, Judit will get in touch with you for an introduction call (25 minutes).
2. After that, you’ll be invited for an interview with Amber (your future team lead) & one of the other team leads of customer success department (60 minutes).
3. Next, you'll have an assignment interview with Amber (your future team lead) & Io at our Utrecht office. You’ll also receive an office tour from your future team members (90 minutes).
4. Please note that after the interviews, and before the offer stage, we’ll conduct reference checks.

We consider applications as they come in. We look forward to hearing from you!

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.