French-Speaking CS Advisor | Software Licensing (Hybrid)

Adams Multilingual Recruitment; Amsterdam; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Monthly performance-based bonus

Hybrid work: office + home

Job summary

Adams Multilingual Recruitment’s client seeks a French-speaking Customer Success/Software Licensing Advisor to join their Amsterdam branch. You will assist French and English-speaking customers by email, phone and LiveChat, helping them properly license and stay supported with their software needs.

This role focuses on relationship building, customer service, and sales support activities. As a founding member of the new team, you will grow with a dynamic company and contribute to

Qualifications

• Fluent in written and spoken French and English.
• 1–3 years in customer success, customer services, inside sales, or similar client-facing role.

Responsibilities

• Handle inquiries from international customers via email, phone and LiveChat regarding software licensing, prices, payment information and order status.
• Create quotes for new software licenses and renewals for the sales team and allocated customers.
• Follow-up quotes to win business.
• Manage customer orders from order entry to order fulfillment and ensure data accuracy (pricing, license registrations, deliveries).
• Collaborate with Account Managers, Tech Support, Finance and external parties to ensure smooth processes.
• Maintain customer and order databases; perform ad-hoc tasks as needed.

Skills

French

English

Communication

Job description

Adams Multilingual Recruitment’s client seeks a French-speaking Customer Success/Software Licensing Advisor to join their Amsterdam branch. You will assist French and English-speaking customers by email, phone and LiveChat, helping them properly license and stay supported with their software needs.

This role focuses on relationship building, customer service, and sales support activities. As a founding member of the new team, you will grow with a dynamic company and contribute to