French Customer Experience Specialist EU

Vintage.com; Gelderland; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to join our EU hub near Arnhem, serving customers across Europe from Duiven, NL. You will manage inquiries via phone, email and online channels, delivering clear updates and proactive support.

You’ll collaborate with Operations and warehouse teams to create seamless journeys and help improve the overall customer experience. In this role, you’ll listen to customer needs, provide confident problem solving, and own issues from inquiry to resolution

Qualifications

• Experience in customer service or contact centre environments.
• Strong verbal and written communication.
• Ability to work across phone, email and digital channels.

Responsibilities

• Support customers across phone, email and digital channels.
• Handle inbound and outbound conversations.
• Explain our service and next steps clearly.
• Keep customers informed during issue resolution.

Skills

Customer service

Communication

Problem solving

CRM systems

Multichannel support

Job description

Vintage.com is seeking a Customer Experience Agent to join our EU hub near Arnhem, serving customers across Europe from Duiven, NL. You will manage inquiries via phone, email and online channels, delivering clear updates and proactive support.

You’ll collaborate with Operations and warehouse teams to create seamless journeys and help improve the overall customer experience. In this role, you’ll listen to customer needs, provide confident problem solving, and own issues from inquiry to resolution