French Customer Experience Specialist

Vintage.com; Leedjes; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Duiven hub near Arnhem. You will explain services, provide timely updates and resolve issues with care and confidence.

Delivering consistent, accurate customer experiences is essential, with ownership of conversations and collaboration with Operations and warehouse teams to improve customer journeys.

Qualifications

• Experience in customer service or contact-centre environments.
• Clear verbal and written communication across channels.
• Strong problem-solving and judgement in customer issues.
• Ability to work accurately at pace with attention to detail.
• Comfortable collaborating with teammates and other departments.
• Familiarity with CRM or customer service platforms.

Responsibilities

• Support customers across phone, email and digital channels.
• Handle inbound and outbound conversations with care and clarity.
• Explain services and next steps, setting customer expectations.
• Escalate or resolve issues with good judgement and ownership.
• Keep records of conversations and actions for teammates.

Skills

Customer service experience

Communication skills

Problem solving

Attention to detail

Adaptability

Team collaboration

Tools

CRM software

Job description

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Duiven hub near Arnhem. You will explain services, provide timely updates and resolve issues with care and confidence.

Delivering consistent, accurate customer experiences is essential, with ownership of conversations and collaboration with Operations and warehouse teams to improve customer journeys.