French Customer Experience Agent - EU Support

Vintage.com; Arnhem; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to support customers via phone, email and digital channels from our hub near Arnhem. You’ll handle inquiries, provide updates, and resolve issues with care and confidence while maintaining service standards.

You’ll join a team that collaborates with Operations and the warehouse to deliver joined-up journeys. No scripting—just thoughtful, customer-focused problem solving and continual feedback for service improvement.

Qualifications

• Experience in customer service, contact centre, sales, retail, hospitality or other customer-facing environment.
• Strong verbal and written communication; adapt approach to different customers.
• Confidence handling difficult conversations and complaints.
• Good judgement and problem-solving with ownership mindset.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle both inbound and outbound conversations, including customer queries, updates and follow-ups.
• Explain our service and next steps clearly, ensuring customers know what to expect.
• Adapt your communication to the customer and situation.
• Build trust through accurate, timely and helpful communication.
• Keep customers informed while issues are being investigated and understand next steps.
• Take ownership of complaints and resolve issues fairly and professionally.
• Balance pace and productivity with doing the right thing for the customer.
• Work closely with Team Lead and colleagues to share information and solve problems.

Skills

Customer service

Communication

Problem solving

Time management

Team collaboration

Tools

CRM software

Job description

Vintage.com is seeking a Customer Experience Agent to support customers via phone, email and digital channels from our hub near Arnhem. You’ll handle inquiries, provide updates, and resolve issues with care and confidence while maintaining service standards.

You’ll join a team that collaborates with Operations and the warehouse to deliver joined-up journeys. No scripting—just thoughtful, customer-focused problem solving and continual feedback for service improvement.