European Multichannel Customer Experience Agent

Vintage.com; Elst; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to assist customers across phone, email and digital channels from our hub near Arnhem in the Netherlands. You will provide updates, explain services and resolve issues with care and confidence.

You’ll speak with customers across inbound, outbound and digital channels, building trust through clear communication and ownership of outcomes. Your feedback will help improve our service and customer journeys.

Qualifications

• Experience in a customer service or contact centre role.
• Excellent verbal and written communication skills.
• Strong judgement and problem‑solving abilities; can own issues.
• Able to work quickly while maintaining accuracy and care.
• Collaborates effectively with colleagues across teams.

Responsibilities

• Support customers across phone, email and digital channels.
• Handle inbound and outbound conversations with updates and follow-ups.
• Explain service steps clearly and set proper expectations.
• Adapt communication to each customer and situation.
• Build trust with clear, timely, and helpful responses.
• Investigate customer queries using available information and systems.
• Keep accurate records of conversations for team visibility.
• Escalate when needed and work with Operations as required.

Skills

Customer service experience

Strong communication skills

Problem-solving

Ability to work at pace

Team collaboration

CRM familiarity

Education

No specific qualifications required

Tools

CRM platforms

Job description

Vintage.com is seeking a Customer Experience Agent to assist customers across phone, email and digital channels from our hub near Arnhem in the Netherlands. You will provide updates, explain services and resolve issues with care and confidence.

You’ll speak with customers across inbound, outbound and digital channels, building trust through clear communication and ownership of outcomes. Your feedback will help improve our service and customer journeys.