Freelance TOPdesk Engineer

Independent Recruiters Groep BV; 's-Hertogenbosch; Hybrid; EUR 67,000 - 100,000; Full time

Job summary

Independent Recruiters Groep BV in the Netherlands is seeking a Freelance TOPdesk Engineer to own the central ITSM platform, drive automation, and connect TOPdesk with external systems via APIs and AWS. Whether freelance zzp or permanent, this role shapes service strategy in a retail environment.

The successful candidate will configure TOPdesk, implement REST/JSON integrations, build dashboards, and collaborate with process owners and suppliers.

Qualifications

• Proven TOPdesk configuration, administration and API usage.
• Experience designing and troubleshooting API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS.
• Strong ITIL/ITSM knowledge with the ability to manage complex data flows and authentication.
• Experience in BI reporting and AI-driven automation patterns.
• Bachelor’s degree or equivalent with SaaS application experience.

Responsibilities

• Manage and optimize TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity.
• Design and implement configurations and automate complex workflows using TOPdesk features.
• Build secure integrations between TOPdesk and external systems (APIs/AWS) with robust data flow.
• Develop dashboards and reports to monitor service quality and SLAs.
• Act as technical liaison between process owners, IT support, and suppliers to share best practices.

Skills

TOPdesk expertise

API integrations

AWS experience

ITIL ITSM knowledge

BI reporting

AI-driven automation

Education

Bachelor’s degree or equivalent

Tools

TOPdesk API

REST/JSON

AWS integrations

Job description

Freelance TOPdesk Engineer

Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?

A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.

Responsibilities Freelance TOPdesk Engineer

What are you going to do?

• Manage, optimize, and continuously develop TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity;
• Translate ITIL-aligned processes into practical configurations and automate complex workflows using Apache FreeMarker and self-service improvements;
• Design, build, and maintain secure integrations between TOPdesk and external systems (via APIs/AWS) to ensure seamless data flow;
• Develop dashboards and reports to provide actionable insights into service quality, SLAs, and operational volumes to drive data-led improvements;
• Act as the primary technical liaison between process owners, IT support teams, and suppliers to document best practices and enhance the user experience.

Requirements Freelance TOPdesk Engineer

What do you bring?

• Proven expertise in configuring, administering, and leveraging TOPdesk internal APIs;
• Demonstrated experience designing, building, and troubleshooting API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS;
• Strong understanding of ITIL/ITSM processes combined with the ability to manage complex data flows and authentication methods;
• Experience in BI reporting and utilizing AI-driven tools to architect automation patterns and API workflows;
• Bachelor’s-level degree (or equivalent experience) with a proven track record of managing SaaS applications within large, complex organizations.

Short Summary Freelance TOPdesk Engineer

Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?

A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.

The Offer Freelance TOPdesk Engineer

This nice assignment in the region of Den Bosch offers a flexible work schedule of minimum three days per week, with an expectation of office presence at least one to two days per week. Start asap for an inital period of 6-8 months. Both freelance (zzp) and a flexible contract via Independent Recruiters are possible; for freelance, the rate is around €90 per hour, while a flexible contract offers a monthly salary of up to €7000 based on 40 hours with a possibility of working directly with the client (temp to perm).For the permanent role, the work schedule is five days a week, and an immediate start is also highly desired.