ITSM Engineer — Automation, TOPdesk Integrations & Insights

Independent Recruiters; 's-Hertogenbosch; Hybrid; EUR 150,000 - 180,000; Full time

Job summary

This assignment in the Den Bosch region seeks a Freelance TOPdesk Engineer to manage, optimize, and develop TOPdesk as the central ITSM platform. You will implement ITIL-aligned configurations, automate workflows, and design secure API integrations with AWS and external systems.

Start asap for 6-8 months; freelance (zzp) rate around €90 per hour, or a flexible contract offering up to €7000 per month based on 40 hours.

Qualifications

• ITIL/ITSM knowledge and process discipline.
• Experience configuring TOPdesk APIs and integrations.
• Ability to design and troubleshoot API-based integrations (REST/JSON).
• BI reporting and automation pattern knowledge, using AI-driven tools.
• Bachelor’s degree or equivalent with SaaS admin experience in large orgs.

Responsibilities

• Manage, optimize, and continuously develop TOPdesk as the central ITSM platform.
• Translate ITIL-aligned processes into practical configurations and automate workflows.
• Design, build, and maintain secure integrations between TOPdesk and external systems (APIs/AWS).
• Develop dashboards and reports to provide insights into service quality and SLAs.
• Act as technical liaison between process owners, IT support, and suppliers.

Skills

ITIL/ITSM knowledge

API workflow design

BI reporting

SaaS administration

Education

Bachelor’s degree or equivalent

Tools

TOPdesk API

AWS

REST/JSON

Job description

This assignment in the Den Bosch region seeks a Freelance TOPdesk Engineer to manage, optimize, and develop TOPdesk as the central ITSM platform. You will implement ITIL-aligned configurations, automate workflows, and design secure API integrations with AWS and external systems.

Start asap for 6-8 months; freelance (zzp) rate around €90 per hour, or a flexible contract offering up to €7000 per month based on 40 hours.