TOPdesk Engineer

Independent Recruiters Groep BV; 's-Hertogenbosch; On-site; EUR 47,000 - 78,000; Full time

Job summary

Are you ready to shape the ITSM landscape as a TOPdesk Engineer & Administrator for a leading retailer? You will own the central service management platform, drive automation, and translate ITIL-aligned processes into seamless user experiences, with opportunities for permanent or freelance engagement.

The role focuses on optimizing TOPdesk, building integrations via APIs and AWS, and delivering data-driven improvements across service quality and SLAs.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience configuring and administering TOPdesk with internal APIs.
• Experience designing API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS.
• Strong ITIL/ITSM process understanding and data flow management.
• Experience in BI reporting and AI-driven automation patterns.

Responsibilities

• Manage, optimize, and develop TOPdesk as the central ITSM platform.
• Translate ITIL processes into configurations and automate complex workflows.
• Design and maintain secure TOPdesk integrations with external systems (APIs/AWS).
• Develop dashboards and reports for service quality, SLAs, and volumes.
• Liaise between process owners, IT support, and suppliers to document best practices.

Skills

TOPdesk

APIs

REST/JSON

AWS

ITIL/ITSM

BI reporting

Automation

SaaS management

Education

Bachelor's degree

Tools

TOPdesk

AWS

BI tools

Job description

TOPdesk Engineer

Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?

A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.

Responsibilities TOPdesk Engineer

What are you going to do?

• Manage, optimize, and continuously develop TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity;
• Translate ITIL-aligned processes into practical configurations and automate complex workflows using Apache FreeMarker and self-service improvements;
• Design, build, and maintain secure integrations between TOPdesk and external systems (via APIs/AWS) to ensure seamless data flow;
• Develop dashboards and reports to provide actionable insights into service quality, SLAs, and operational volumes to drive data-led improvements;
• Act as the primary technical liaison between process owners, IT support teams, and suppliers to document best practices and enhance the user experience.

Requirements TOPdesk Engineer

What do you bring?

• Proven expertise in configuring, administering, and leveraging TOPdesk internal APIs;
• Demonstrated experience designing, building, and troubleshooting API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS;
• Strong understanding of ITIL/ITSM processes combined with the ability to manage complex data flows and authentication methods;
• Experience in BI reporting and utilizing AI-driven tools to architect automation patterns and API workflows;
• Bachelor’s-level degree (or equivalent experience) with a proven track record of managing SaaS applications within large, complex organizations.

Short Summary TOPdesk Engineer

Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?

A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.

The Offer TOPdesk Engineer

This nice assignement in the region of Den Bosch offers a flexible work schedule of minimum three days per week, with an expectation of office presence at least one to two days per week. This is a permanent role starting with a temporary contract of 7 months, start date asap with a monthly salary of up to €7000 based on 40 hours. For the permanent role, the work schedule is five days a week.