Customer Service Advisor | Nordics

Adams Multilingual Recruitment; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus scheme

25 holiday days

Multinational, supportive team

Job summary

Adams Multilingual Recruitment is assisting an international insurer with two Customer Service Advisor roles in Amsterdam. The role focuses on handling customer, broker and insurer inquiries, with growing claims responsibilities and training provided.

Two language tracks: Norwegian + English, and Swedish + Norwegian + English (Danish/Swedish/Finnish beneficial). 35 hours weekly, onsite in Amsterdam, with a quarterly bonus and structured onboarding.

Qualifications

• Previous experience in a customer-facing role.
• Strong attention to detail with ability to manage deadlines.
• Solutions-focused mindset and confident handling difficult conversations.
• Availability to work 35 hours per week.

Responsibilities

• Responding to customer and stakeholder enquiries by phone and email
• Managing claims from notification through investigation and assessment
• Building relationships with customers, brokers, insurers, and suppliers
• Prioritising workload to meet deadlines, while supporting colleagues when needed
• Communicating claim status clearly to customers and insurers, and escalating complex cases when appropriate
• Identifying ways to improve processes as the team continues to automate repetitive tasks

Skills

Customer service

Claims handling

Attention to detail

Time management

Job description

We’re looking for two Customer Service Advisors to join our client’s team in Amsterdam and help them with their continued growth in the Nordic market!

Our client is an international company in the insurance industry, providing services to the finance and leasing sector. If you’re looking for a customer service role with real ownership over outcomes, not just ticket resolution, this might be the opportunity for you.

In this role, you’ll act as the main point of contact for customers, brokers, and insurers, managing enquiries and claims from first contact through to resolution. You’ll balance day-to-day customer service with growing responsibility in claims handling as you develop within the role.

Your responsibilities will include:

• Responding to customer and stakeholder enquiries by phone and email
• Managing claims from notification through investigation and assessment, gathering documentation and evaluating coverage
• Building relationships with customers, brokers, insurers, and suppliers, and ensuring they’re treated fairly throughout
• Prioritising your workload to meet deadlines, while supporting colleagues when needed
• Communicating claim status clearly to customers and insurers, and escalating complex cases when appropriate
• Identifying ways to improve processes as the team continues to automate repetitive tasks

The language skills we are looking for:

• One position with fluency in written and spoken Norwegian and English.
• Second position with fluency in written and spoken Swedish, Norwegian, and English. Danish, Swedish, or Finnish would be highly desirable.

Who we’re looking for:

• Prior experience in a customer-facing role
• No claims or insurance background needed; full structured training is provided
• Strong attention to detail, comfortable managing multiple priorities and deadlines
• A solutions-first mindset and confidence handling difficult conversations
• Available 35 hours/week, able to work from the Amsterdam office 3 days/week

What’s in it for you?

• Comprehensive onboarding and structured claims training
• Quarterly bonus scheme
• 25 holiday days
• A multinational, supportive team with regular initiatives and outings