Field Service Engineer - Cargo Inspection System (CIS) Benelux

Smiths Detection; Schiphol; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Training and professional development

Corporate fitness program

Bicycle lease scheme

Performance-based bonus

Job summary

A security technology firm is seeking a Field Service Engineer to troubleshoot, service, install, and repair security screening equipment in the southern Netherlands and Belgium. The ideal candidate will possess strong technical support skills and be fluent in both Dutch and English. This full-time role offers competitive compensation and a range of benefits including training opportunities, corporate fitness programs, and a bicycle leasing scheme. Join us in making the world a safer place.

Qualifications

• Experience in troubleshooting, field repair or technical support for electrical and mechanical systems.
• Proficiency in MS Office and a knack for learning specialized software.
• Fluent in Dutch and English with strong communication skills.

Responsibilities

• Troubleshoot, service, install, and repair equipment at customer sites.
• Drive customer satisfaction by meeting repair needs.
• Document inspections and maintenance promptly.
• Train clients on equipment use and manage parts efficiently.
• Prepare reports for clients and review logs for issues.
• Maintain and calibrate tools and test equipment.
• Provide technical support to client and peers.
• Participate in site surveys, pilot programs, special projects and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.

Skills

Troubleshooting

Technical support

Client service orientation

Communication skills

Organizational skills

Computer literacy

Self-motivation

Dutch language proficiency

English language proficiency

Tools

MS Office Suite

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites ensuring first class customer satisfaction.

You will providing support to our clients in the region of the south of the Netherlands and Belgium.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently
• Review logs for open issues, prepare formal reports for client
• Maintain and calibrate tools and test equipment
• Provide technical support to client and peers
• Participate in the site surveys, pilot programs, special projects and meetings
• Establish and maintain close relationships with Senior FSEs and Product Managers
• Ensure compliance with health, safety and environmental policies

Qualifications

• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English & Dutch skills both in oral and writing, French language skills are nice to have.
• Excellent communication, organizational and interpersonal skills.
• Strong client service orientations and ability to handle stressful situations.
• Self-motivated and reliable.
• Driving licence.

What We Offer

• A full-time position in a dynamic, international environment with colleagues from around the world;
• An attractive salary based on experience and knowledge;
• Opportunities for training and professional development, supporting both personal growth and career advancement.
• A range of additional benefits, including fresh fruit at the office, a bicycle lease scheme, a performance-based bonus package, corporate fitness program, and a company car.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.