Field Service Engineer - Schiphol

Smiths Detection Group; Schiphol; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Fresh fruit at the office

Bicycle lease scheme

Bonus package

Corporate fitness program

Job summary

Smiths Detection is seeking a Field Service Engineer to troubleshoot, install, service and repair Trace and X‑Ray equipment at client sites, notably Schiphol, ensuring first‑class customer satisfaction. You’ll be based on site and work in a shift pattern.

You will meet daily service needs, document work, manage parts, and provide technical support while engaging with senior engineers and product managers to ensure safety and compliance.

Qualifications

• Direct involvement in troubleshooting, field repair or technical support for electrical and mechanical systems.
• Computer literacy and ability to learn specialized software programs.
• Advanced English & Dutch skills in both oral and written form.
• Excellent communication, organizational and interpersonal skills.
• Willingness to work in a shift pattern.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain Smiths equipment in the field; provide customer training as needed.
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time; order, install and return parts efficiently.
• Review logs for open issues; prepare formal reports for client.
• Maintain and calibrate tools and test equipment.
• Provide technical support to client and peers.
• Participate in site surveys, pilot programs, special projects and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.
• Communicate technical information clearly and effectively to management and other service departments.
• Inform management of technical service issues.

Skills

Troubleshooting

Field repair

Technical support

Electrical systems

Mechanical systems

English & Dutch

MS Office

Specialized software

Education

No formal degree required

Tools

MS Office Suite

Specialized software

Job description

Responsibilities:

As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site specifically of Schiphol ensuring first class customer satisfaction.

You will be based at the site and you will work in a shift pattern.

• Meet daily service repair needs and drive customer satisfaction


• Install, repair and maintain Smiths equipment in the field, provide customer training as needed


• Document all inspections, maintenance and repair work promptly.


• Manage repair parts cycle time, order, install and return parts efficiently


• Review logs for open issues, prepare formal reports for client


• Mainaint and calibrate tools and test equipment


• Provide technical support to client and peers


• Participate in the site surveys, pilot programs, special projects and meetings


• Establish and maintain close relationships with Senior FSEs and Product Managers


• Ensure compliance with health, safety and environmental policies


• Communicates technical information in a clear, concise, and highly effective method


• Informs management and other service departments of technical service issues.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

Qualifications

• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment.


• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.


• Advanced English & Dutch skills both in oral and writing.


• Excellent communication, organizational and interpersonal skills.


• Strong client service orientations and ability to handle stressful situations.


• Self-motivated and reliable.


• Willingness to work in a shift pattern.

What We Offer

• A full-time position in a dynamic, international environment with colleagues from around the world;


• An attractive salary based on experience and knowledge;


• Opportunities for training and professional development, supporting both personal growth and career advancement.


• A range of additional benefits, including fresh fruit at the office, a bicycle lease scheme, a performance-based bonus package, corporate fitness program.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.