On-Site Field Service Engineer - X-Ray & Trace Equipment

Smiths Detection Group; Schiphol; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Fresh fruit at the office

Bicycle lease scheme

Bonus package

Corporate fitness program

Job summary

Smiths Detection is seeking a Field Service Engineer to troubleshoot, install, service and repair Trace and X‑Ray equipment at client sites, notably Schiphol, ensuring first‑class customer satisfaction. You’ll be based on site and work in a shift pattern.

You will meet daily service needs, document work, manage parts, and provide technical support while engaging with senior engineers and product managers to ensure safety and compliance.

Qualifications

• Direct involvement in troubleshooting, field repair or technical support for electrical and mechanical systems.
• Computer literacy and ability to learn specialized software programs.
• Advanced English & Dutch skills in both oral and written form.
• Excellent communication, organizational and interpersonal skills.
• Willingness to work in a shift pattern.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain Smiths equipment in the field; provide customer training as needed.
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time; order, install and return parts efficiently.
• Review logs for open issues; prepare formal reports for client.
• Maintain and calibrate tools and test equipment.
• Provide technical support to client and peers.
• Participate in site surveys, pilot programs, special projects and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.
• Communicate technical information clearly and effectively to management and other service departments.
• Inform management of technical service issues.

Skills

Troubleshooting

Field repair

Technical support

Electrical systems

Mechanical systems

English & Dutch

MS Office

Specialized software

Education

No formal degree required

Tools

MS Office Suite

Specialized software

Job description

Smiths Detection is seeking a Field Service Engineer to troubleshoot, install, service and repair Trace and X‑Ray equipment at client sites, notably Schiphol, ensuring first‑class customer satisfaction. You’ll be based on site and work in a shift pattern.

You will meet daily service needs, document work, manage parts, and provide technical support while engaging with senior engineers and product managers to ensure safety and compliance.