Benelux Field Service Engineer

Datalogic; Utrecht; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Holiday allowance

Laptop and cell phone

Pension scheme

Job summary

A leading technology firm in Utrecht is seeking a Benelux Field Service Engineer to provide onsite services for Auto ID products. The role involves installation, maintenance, and customer support for stationary industrial scanners and cameras. The ideal candidate will have a technical bachelor's degree and 2-3 years of field service experience, ideally in automation. The position requires proficiency in reading schematics, a willingness to travel frequently within the Netherlands, and strong communication skills.

Qualifications

• Preferred 2-3 years of prior experience in field service activities.
• Travel willingness for 80% of the time inside Netherlands.
• German as primary language; English as a plus.
• Willingness to travel up to 80% within the Netherlands and up to 20% abroad.

Responsibilities

• Install and configure Datalogic equipment at customer sites.
• Maintain and replace onsite Datalogic devices.
• Issue service reports and document expenses.
• Build respectful relationships with customers.

Skills

Electrical & mechanical schematics reading

Troubleshooting and diagnostic experience

Good understanding of computer networks

Good understanding of network protocols

Good communication and interpersonal skills

RS232/RS485

PROFINET/PROFIBUS

Industrial automation

German language

English language

MS Office

Education

Bachelor degree in a technical field such as electronics

Tools

Microsoft Office Software

MS Dynamics

Job description

Join to apply for the Benelux Field Service Engineer role at Datalogic.

Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for providing state‑of‑the‑art onsite services (installation, preventive maintenance, break‑fix/troubleshooting call‑out, site survey, etc.) and technical support to customers on our range of Auto ID products, in particular our range of stationary industrial scanners and cameras.

Key Responsibilities

• Install (mechanical, electrical), configure and start‑up (commissioning) Datalogic equipment at customer sites as per pre‑defined specifications.
• Maintain, re‑stamp, adjust and replace onsite Datalogic devices of existing customer systems.
• Follow rigorously safety and security onsite company procedures.
• Escalate to upper technical level problems that can’t be solved independently.
• Issue timely and accurate service reports (including expenses report).
• Extend or help building a respectful relationship with customers by always adopting an exemplary attitude.

Requirements

• Education: Bachelor degree in a technical field such as electronics.
• Languages: German as primary; English as additional language is considered a plus.
• Experience: Preferred 2-3 years of prior experience in field service activities in automation or other similar market with electrical and electronic devices.

Other Information & Specific Skills

• Electrical & mechanical schematics reading.
• Troubleshooting and diagnostic experience of electromechanical and software.
• Good understanding of computer networks (LAN, VLAN).
• Good understanding of network protocols (TCP‑IP, UDP, FTP, SFTP, HTTPS).
• Good understanding of serial communications (RS232 & RS485).
• PLC communications experience (PROFINET, PROFIBUS, Ethernet‑IP).
• Experience in working with industrial automation devices.
• Proficient in Microsoft Office Software (MS Dynamics is a plus).
• Willingness to travel is important. 80% of the time the candidate will travel inside Netherlands; 20% maximum availability to travel outside the country.
• Good communication and interpersonal skills.
• Resident in Germany (Colonia, Dusseldorf area preferred).

Nice to have

• Work experience from our competitors (Vitronic, Cognex, Sick...).
• Work experience from a system integrator (Vanderlande, Fortna...).

What do we offer?

• A job with no repetitive tasks and many different aspects, all technologically advanced.
• A job in which multiple technologies come together (mechanics, electronics and IT).
• Working for a market leader serving market leaders in their respective areas from the largest couriers to the largest postal companies to the largest airports.
• Working in an international environment.
• We offer all the tools necessary to do the job.
• We offer a car, holiday allowance and of course laptop and cell phone. A good pension scheme is part of the package as well.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing