FCL/LCL Logistics Ops Associate – Benelux (Hybrid)

A.P. Moller - Maersk; Amsterdam; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

Flexible hours

Work from home a few days per week

Job summary

Maersk is seeking an FCL and LCL Operations Associate for Benelux to manage end-to-end shipment processes, export and import, and to communicate with customers across email, phone and chat. You will monitor orders and ensure timely, accurate information flow, acting as the face of Maersk for clients.

Joining Maersk means joining a diverse, global team with flexible hours and partial work-from-home days, plus an attractive annual bonus based on performance.

Qualifications

• Experience in shipping and logistics, especially Ocean, with Incoterms familiarity.
• Open to change and driving customer improvement initiatives.
• Interest in digitalization and shaping the digital future of customer service.
• Ability to work independently and in a team.
• Empathetic and excellent communication with customers.
• Commercial mindset and entrepreneurial spirit.
• Full-time availability.
• Fluent in Dutch and English.

Responsibilities

• Ensure smooth end-to-end shipment process for imports and exports.
• Monitor outgoing and incoming Ocean transport orders for assigned customers; respond via email, phone, or chat.
• Be the first point of contact for customers; be the face/voice of Maersk.
• Go the extra mile to make customers happy and build strong relationships.
• Prepare transport and customs documents.
• Identify out-of-the-box solutions to improve customer supply chains.
• Handle financial aspects of shipments.

Skills

Team player

Solution oriented

Multitask

Excellent communicator

Job description

Maersk is seeking an FCL and LCL Operations Associate for Benelux to manage end-to-end shipment processes, export and import, and to communicate with customers across email, phone and chat. You will monitor orders and ensure timely, accurate information flow, acting as the face of Maersk for clients.

Joining Maersk means joining a diverse, global team with flexible hours and partial work-from-home days, plus an attractive annual bonus based on performance.