Customer Experience Consultant

Maersk; Rotterdam; On-site; EUR 50,000 - 75,000; Full time

Job summary

Maersk Netherlands is seeking a Customer Experience Consultant to strengthen relationships with Reefer Import customers and support onboarding of new cold storage at Maasvlakte. You will coordinate across commercial, operations, logistics and service teams to deliver end-to-end solutions, monitor performance and drive improvements in customer satisfaction.

This role offers exposure to an international environment, digital tools adoption, and the chance to influence how cold chain logistics are

Job description

Looking for your next challenge within Maersk? Do you enjoy building strong customer relationships within the world of Cold Chain Logistics, solving complex logistics challenges, and do you enjoy being a commercial minded Customer Experience Consultant? We are looking for an ambitious colleague to join our Customer Experience team and help shape the future of logistics for our reefer customers importing their fresh and frozen products into the Netherlands. This is a unique opportunity as you get to work closely with our new Cold Storage facilities in the Maasvlakte, in which you support to onboard new and grow existing customers.

What We Offer

• Manage and grow relationships with our Reefer Import customers.
• Gain exposure to complex end-to-end logistics solutions across ocean, inland, cold store, customs, and newly developing Cold Chain products
• Work in a dynamic international environment with colleagues and stakeholders across multiple countries and functions.
• Act as a coordination point between customers moving into our cold storage and our internal departments.
• Contribute directly to our high customer satisfaction, retention, and growth.
• Drive continuous improvement and automation initiatives.
• Further develop your career within one of the growth segments.

Key Responsibilities

• Serve as the primary point of contact for customers and build strong, trusted relationships.
• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment life cycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring agreed service levels are met.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operations, logistics, and global service teams.
• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.
• Share knowledge, best practices, and customer insights within the wider team.

Who We Are Looking For

We are seeking an internal Maersk colleague who combines customer focus with strong operational and stakeholder management skills.

• Have experience in a customer-facing role within Maersk, preferably within Customer Experience, SCM, Logistics, or Supply Chain.
• Possess a strong understanding of shipping and logistics processes.
• Demonstrate a genuine passion for delivering outstanding customer experiences.
• Are proactive, solution-oriented, and comfortable taking ownership for perishable cargo.
• Build relationships easily and communicate effectively with customers and colleagues at all levels.
• Can manage multiple priorities while maintaining a clear focus on customer outcomes.
• Have a continuous improvement mindset and enjoy challenging existing ways of working.
• Embrace and lead automation opportunities.
• Thrive in a collaborative, international, and fast-paced environment.

Ready for your next step? If you're looking for an opportunity to broaden your experience, increase your exposure to strategic customers, and contribute to the success of Maersk Cold Chain Logistics, we'd love to hear from you.

Join us and help create exceptional customer experiences while supporting some of the world's most recognizable brands.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.