F&B Shift Leader: Own the Floor, Elevate Guest Experience

SnowWorld Amsterdam; Velsen-Zuid; On-site; EUR 34,000 - 47,000; Full time

Benefits offered by this job

Travel allowance

Zwitsersetleven pension

28 holidays per year

Lunch + free dinner for evening shifts

Employee ski benefits

Discounts on ski lessons

Bike plan

Corporate fitness discounts

Job summary

SnowWorld Amsterdam is seeking a Shiftleader Food & Beverage to oversee daily operations across our restaurants, terraces, bars and event spaces. You will lead on the floor, coach the team, and ensure a warm, professional guest experience under the direction of the F&B Manager.

Ideal candidates have at least 2 years in hospitality, strong Dutch and English, and excellent communication and organisational skills. 32–38 hours weekly, with evenings, weekends and public holidays worked as needed.

Qualifications

• At least 2 years of experience in hospitality.
• Experience leading or coaching colleagues preferred.
• Good command of Dutch and English.
• Strong communication and organisational skills.
• Proactive, guest-oriented and flexible.
• Available to work 32–38 hours per week.
• Willing to work evenings, weekends and public holidays.

Responsibilities

• Lead and support the Food & Beverage team during daily operations.
• Coach, motivate and develop employees on the floor.
• Actively work alongside the team to deliver an excellent guest experience.
• Monitor the quality, service and appearance of our restaurants, bars, terraces and event spaces.
• Identify opportunities for improvement and contribute to guest-focused workflows.
• Resolve operational challenges and act as a point of contact for guests and colleagues.
• Work closely with the Food & Beverage Manager and fellow Shiftleaders to improve operations.

Skills

Leadership

Team coaching

Guest service

Dutch language

English language

Communication

Organisational skills

Flexibility

Full-time availability

Job description

SnowWorld Amsterdam is seeking a Shiftleader Food & Beverage to oversee daily operations across our restaurants, terraces, bars and event spaces. You will lead on the floor, coach the team, and ensure a warm, professional guest experience under the direction of the F&B Manager.

Ideal candidates have at least 2 years in hospitality, strong Dutch and English, and excellent communication and organisational skills. 32–38 hours weekly, with evenings, weekends and public holidays worked as needed.