EV Charging Support Engineer - Hybrid & Profit Share

Peblar; Eindhoven; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Profit share

Free lunch

Company gym

Job summary

Peblar is seeking an EV Charging Support Engineer to be the main contact for service inquiries for Peblar EV chargers, especially for the DACH region. You will deliver technical support in English and German, troubleshoot issues, and provide tailored solutions while working with internal teams to improve service processes and product quality.

You will collaborate with software, product, and sales teams, contribute to documentation, and participate in service meetings to ensure customer

Qualifications

• Bachelor's degree in a technical field or equivalent.
• Fluent in English and German; Dutch is a plus.
• Strong communication skills with a customer-first mindset.
• Experience with Zendesk is a plus.

Responsibilities

• Handle service-related inquiries for Peblar EV chargers for the DACH region.
• Troubleshoot hardware and software issues related to EV chargers.
• Provide exceptional technical support and tailored solutions.
• Lead and participate in regular service meetings with DACH-region customers.
• Collaborate with software, product and sales teams to align on customer solutions.
• Contribute to internal documentation and knowledge base articles.
• Identify recurring issues and propose improvements to service workflows and product design.
• Maintain accurate records of service cases and ensure timely follow-up.

Skills

Customer-first mindset

Strong communication

Multi-tasking

Proactive problem solving

Learning mindset

Education

Bachelor's degree in a technical field

Tools

Zendesk

Job description

Peblar is seeking an EV Charging Support Engineer to be the main contact for service inquiries for Peblar EV chargers, especially for the DACH region. You will deliver technical support in English and German, troubleshoot issues, and provide tailored solutions while working with internal teams to improve service processes and product quality.

You will collaborate with software, product, and sales teams, contribute to documentation, and participate in service meetings to ensure customer