EV Charging Electrical Technical Support Engineer

Siemens eMobility; Eindhoven; On-site; EUR 60,000 - 80,000; Full time

Job summary

Siemens eMobility Charging in the Netherlands is seeking an Electrical Technical Support Engineer to resolve complex EV charging issues and improve product reliability. You will connect customers, field teams, and engineering to deliver high-quality, reliable charging solutions across Europe.

This role demands hands-on analysis, strong communication, and willingness to travel to customer sites, including international assignments.

Qualifications

• Degree in Electrical Engineering or related technical field.
• Experience in a customer-facing technical support environment is an advantage.
• Strong analytical problem-solving and troubleshooting skills.

Responsibilities

• Provide advanced remote technical support and root cause analysis for EV charging systems.
• Manage and resolve technical escalations from the Customer Contact Center.
• Support interoperability between EV chargers, vehicles, and backend systems.
• Monitor product performance and identify opportunities for improvement.
• Collaborate with Product Champions, Quality, and R&D teams to address recurring issues.
• Maintain accurate case documentation and technical knowledge.
• Coach frontline support teams to improve first-contact resolution.
• Ensure compliance with safety standards, quality requirements, and procedures.
• Travel to customer sites internationally when expert support is required.

Skills

Root cause analysis

Advanced troubleshooting

Cross-functional collaboration

Strong communication

English fluency

Education

Bachelor's degree in Electrical Engineering

Tools

CRM / ticketing systems

Job description

Siemens eMobility Charging in the Netherlands is seeking an Electrical Technical Support Engineer to resolve complex EV charging issues and improve product reliability. You will connect customers, field teams, and engineering to deliver high-quality, reliable charging solutions across Europe.

This role demands hands-on analysis, strong communication, and willingness to travel to customer sites, including international assignments.