EV Charging Support Engineer

Peblar; Eindhoven; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Profit share

Free lunch

Company gym

Job summary

Peblar is seeking an EV Charging Support Engineer to be the main contact for service inquiries for Peblar EV chargers, especially for the DACH region. You will deliver technical support in English and German, troubleshoot issues, and provide tailored solutions while working with internal teams to improve service processes and product quality.

You will collaborate with software, product, and sales teams, contribute to documentation, and participate in service meetings to ensure customer

Qualifications

• Bachelor's degree in a technical field or equivalent.
• Fluent in English and German; Dutch is a plus.
• Strong communication skills with a customer-first mindset.
• Experience with Zendesk is a plus.

Responsibilities

• Handle service-related inquiries for Peblar EV chargers for the DACH region.
• Troubleshoot hardware and software issues related to EV chargers.
• Provide exceptional technical support and tailored solutions.
• Lead and participate in regular service meetings with DACH-region customers.
• Collaborate with software, product and sales teams to align on customer solutions.
• Contribute to internal documentation and knowledge base articles.
• Identify recurring issues and propose improvements to service workflows and product design.
• Maintain accurate records of service cases and ensure timely follow-up.

Skills

Customer-first mindset

Strong communication

Multi-tasking

Proactive problem solving

Learning mindset

Education

Bachelor's degree in a technical field

Tools

Zendesk

Job description

Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help shape E-mobility's future, and do you want to make an impact daily? Then you might be up for the job as our EV Charging Support Engineer for Peblar.

Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.

About

About the role

You will be the primary point of contact for service-related inquiries for our Peblar EV chargers, especially for our growing customer base in the DACH region. You’ll deliver exceptional technical support and service in both English and German, ensuring a seamless experience for our direct customers. You’ll troubleshoot issues, resolve cases, and provide tailored solutions while collaborating closely with internal teams to continuously improve our service processes and product quality.

• Handle incoming service requests and technical inquiries with professionalism and precision
• Troubleshoot and resolve hardware and software issues related to EV chargers
• Communicate clearly and empathetically with customers in both English and German
• Lead and participate in regular service meetings with DACH-region customers
• Collaborate with software, product, and sales teams to align on customer solutions
• Contribute to internal documentation and knowledge base articles
• Identify recurring issues and propose improvements to service workflows and product design
• Maintain accurate records of service cases and ensure timely follow-up

What We Offer

• Perfect environment for those eager to develop themselves and take full responsibility for a project
• Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects
• A young and dynamic culture which stimulates innovative thinking and taking initiatives
• Personal budget just for you to learn new things. Your growth is our priority
• Flexible working hours and lunch, dinner, and access to our company gym
• Personalized development plan to craft your future in our organization

What You Bring

• Bachelor's degree in a technical field or equivalent skills and knowledge
• Strong communication skills with a customer-first mindset
• Fluent in English and German, both spoken and written, Dutch is considered a plus
• Experience with Zendesk is a plus
• Affinity for technology and ability to quickly learn EV charger systems
• Able to manage multiple service cases simultaneously and prioritize effectively
• Comfortable working cross-functionally with various (technical) departments
• Skilled in writing and reviewing technical documentation
• Proactive, structured, and solution-oriented in your approach

We are Peblar

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.