Lead Remote Service Engineer- Europe

ABB E-mobility; Delft; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Travel up to 25% across Europe

Job summary

ABB E-mobility invites a seasoned Lead Remote Service Engineer to drive remote support for our European charging customers. You will lead a small team, manage escalations and ensure high-quality service delivery across diverse environments.

The role combines technical leadership with people development, offering a hybrid work model, international collaboration and the chance to shape ABB's remote service capabilities across Europe. Fluency in English is essential; additional languages are a plus.

Qualifications

• Bachelor’s or Master’s degree in electrical engineering or IT/software field.
• Multiple years of experience in remote service or field service for EV charging or industrial automation.
• Experience leading a small technical team.
• Strong troubleshooting and remote diagnostic skills.
• Proficient in customer support systems and CRM tools.

Responsibilities

• Lead, coach and develop a team of remote service engineers (up to 4).
• Ensure timely resolution of customer cases in line with SLAs.
• Act as technical escalation point for complex issues.
• Support remote monitoring, software deployments and commissioning.
• Collaborate with cross-functional teams to resolve issues and improve products.
• Drive continuous improvement of processes, tools and service quality.
• Develop technical documentation and training materials.
• Build strong relationships with customers and stakeholders.
• Support ABB's remote service capabilities across Europe.

Skills

Leadership

Remote service leadership

Troubleshooting

Customer communication

English proficiency

Education

Bachelor's or Master's degree in Electrical Engineering / IT / Software Engineering

Tools

CRM tools

Service management software

Linux

Networking basics

Job description

Company

Take your next career step at ABB with a global team that is driving the transformation of society and industry to achieve a more productive and sustainable future.

At ABB, we are committed to creating an inclusive workplace where diversity is valued in all its forms. We believe that different perspectives help us innovate and deliver better solutions for our customers.

ABB E-mobility is a global leader in electric vehicle charging solutions, offering one of the industry's most comprehensive portfolios—from AC wallboxes to high-power DC fast chargers and charging solutions for fleets, public transport and commercial applications. Together, we are enabling the future of sustainable mobility.

Your Role

As Lead Remote Service Engineer – Europe, you will lead a team of Remote Service Engineers supporting one of ABB E-mobility's strategic EV charging customers across Europe.

In this role, you will combine technical expertise with people leadership to ensure exceptional remote support and service delivery. You will coach your team, manage technical escalations, collaborate with cross-functional stakeholders, and drive continuous improvements that enhance customer satisfaction and operational performance.

This is an exciting opportunity for a technical leader who enjoys solving complex challenges, developing people, and shaping the future of remote service in the fast-growing e-mobility industry.

Your Responsibilities

• Lead, coach and develop a team of up to four Remote Service Engineers, creating a collaborative and high-performing team culture.
• Ensure timely and high-quality resolution of customer cases in line with agreed Service Level Agreements (SLAs).
• Act as the technical escalation point for complex customer issues and provide guidance on diagnostics and troubleshooting.
• Support remote monitoring, software deployments, commissioning activities and continuous optimization of EV charging infrastructure.
• Collaborate closely with Field Service, Product Management, Software, Quality and Engineering teams to resolve technical issues and improve products and services.
• Drive continuous improvement initiatives by identifying opportunities to enhance processes, tools, service quality and customer experience.
• Promote knowledge sharing by developing technical documentation, best practices and training materials while supporting the ongoing development of the wider service organization.
• Build trusted relationships with customers and internal stakeholders through proactive communication, transparency and service excellence.
• Contribute to the growth and development of ABB's remote service capabilities across Europe.

Your Background

You are a technically strong service professional who enjoys leading people while remaining actively involved in solving customer challenges.

You Also Bring

• Bachelor's or Master's degree in Electrical Engineering, Electromechanics, IT, Software Engineering or another relevant technical discipline.
• Several years of experience in remote service, field service, technical support or maintenance within EV charging, electrical infrastructure, industrial automation or a comparable technical environment.
• Previous experience leading, mentoring or coaching a small technical team.
• Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues remotely.
• Experience working with customer support systems, CRM tools and service management processes.
• Knowledge of Linux-based systems, networking or software-enabled infrastructure is an advantage.
• Excellent planning, organizational and stakeholder management skills.
• Strong communication skills with the ability to engage effectively with both technical and non-technical audiences.
• Excellent English language skills, both written and spoken. Additional European languages such as German, French, Spanish or Italian are considered an asset.
• Willingness to travel occasionally within Europe (up to 25%) and participate in an on-call support rotation when required.

What's in It for You?

At ABB, you'll join a global organization at the forefront of sustainable mobility. We offer an environment where you can develop your leadership capabilities, work with cutting-edge technology and make a meaningful impact on the future of electric transportation.

You Can Expect

• A challenging leadership role within a rapidly growing global business.
• Opportunities for continuous learning and professional development.
• Collaboration with highly skilled international colleagues.
• A flexible hybrid working model.
• A competitive salary and comprehensive benefits package.

Work model: Hybrid

More About Us

Want to learn more about ABB E-mobility and how we're shaping the future of transportation? Visit our website.

For questions about this position, please contact Judy Borsje, Talent Partner, via [e-mail].