Technical Support Engineer

Siemens eMobility; Eindhoven; On-site; EUR 60,000 - 80,000; Full time

Job summary

Siemens eMobility Charging in the Netherlands is seeking an Electrical Technical Support Engineer to resolve complex EV charging issues and improve product reliability. You will connect customers, field teams, and engineering to deliver high-quality, reliable charging solutions across Europe.

This role demands hands-on analysis, strong communication, and willingness to travel to customer sites, including international assignments.

Qualifications

• Degree in Electrical Engineering or related technical field.
• Experience in a customer-facing technical support environment is an advantage.
• Strong analytical problem-solving and troubleshooting skills.

Responsibilities

• Provide advanced remote technical support and root cause analysis for EV charging systems.
• Manage and resolve technical escalations from the Customer Contact Center.
• Support interoperability between EV chargers, vehicles, and backend systems.
• Monitor product performance and identify opportunities for improvement.
• Collaborate with Product Champions, Quality, and R&D teams to address recurring issues.
• Maintain accurate case documentation and technical knowledge.
• Coach frontline support teams to improve first-contact resolution.
• Ensure compliance with safety standards, quality requirements, and procedures.
• Travel to customer sites internationally when expert support is required.

Skills

Root cause analysis

Advanced troubleshooting

Cross-functional collaboration

Strong communication

English fluency

Education

Bachelor's degree in Electrical Engineering

Tools

CRM / ticketing systems

Job description

About The Job Technical Support Engineer

Help Power the Future of Sustainable Mobility

You are an Electrical Technical Support Engineer who loves solving complex technical challenges and making a real impact. At Siemens eMobility Charging, you'll help deliver reliable EV charging solutions that accelerate the transition to cleaner transportation while working with innovative technologies and expert colleagues across Europe.

This is more than a support role. You'll be a trusted technical expert, connecting customers, field teams, and engineering to ensure our products perform at their best and continuously improve.

What's in It for You?

• Drive the energy transition through reliable EV charging solutions.
• Work with cutting-edge technology across hardware, software, connectivity, and energy systems.
• Grow your career through continuous learning and development opportunities.
• Make a visible impact on product quality and customer satisfaction.
• Enjoy flexibility, ownership, and collaboration in an innovative environment.
• Partner closely with Product Management, Engineering, and R&D teams to shape future solutions.

Your Impact

As a Technical Support Engineer, you will act as the highest level of technical support for complex EV charging issues, helping customers succeed while improving product reliability and service performance.

What You'll Do

• Provide advanced remote technical support and root cause analysis for EV charging systems.
• Manage and resolve technical escalations from the Customer Contact Center.
• Support interoperability between EV chargers, vehicles, and backend systems.
• Monitor product performance and identify opportunities for improvement.
• Collaborate with Product Champions, Quality, and R&D teams to address recurring issues and support product enhancements.
• Maintain accurate case documentation and technical knowledge.
• Coach frontline support teams to improve first-contact resolution.
• Ensure compliance with safety standards, quality requirements, and operational procedures.
• Contribute to KPI achievement, including MTTR and customer-specific SLA targets.
• Occasionally travel to customer sites, including internationally, when expert support is required.

What You Bring

• Degree in Electrical Engineering or a related technical field.
• Knowledge of electrical engineering, electronics, IT, energy systems, or communication technologies.
• Experience in a customer-facing technical support environment is an advantage.
• Strong analytical problem-solving and troubleshooting skills.
• Ability to work effectively across multidisciplinary teams.
• Knowledge of EV charging technologies and protocols such as Type 2, CCS, and OCPP is an advantage.
• Experience with CRM or ticketing systems is an advantage.
• Strong communication skills and the ability to explain technical concepts clearly to non-technical users.
• Willingness to participate in a 24/7 on-call rotation, including nights, weekends and holidays.
• Fluent English required; native-level Dutch or German is a strong advantage.

Why Siemens eMobility Charging?

At Siemens eMobility Charging, we combine innovation, sustainability, and customer focus to shape the future of transportation. We foster an inclusive culture where diverse perspectives are valued, development is encouraged, and every team member can make a meaningful impact.