IT Helpdesk Engineer

Packsize

Amsterdam

On-site

EUR 45,000 - 60,000

Full time

14 days+

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Job summary

A leading packaging technology firm is seeking an IT Support Specialist to join their team in Amsterdam. This role involves providing essential support for computer environments, focusing on desktop maintenance, user assistance, and hardware/software management. Candidates should have extensive experience in IT support and strong problem-solving skills, along with proficiency in both Windows and Apple systems. The ideal applicant thrives in a collaborative, diverse environment.

Qualifications

5+ years of experience in helpdesk technician or similar roles.
Bachelor’s or master’s degree in information technology or equivalent.
Proficient with Windows and Apple operating systems.

Responsibilities

Provide helpdesk support and resolve problems.
Install, test, and configure workstations and software.
Maintain inventory of all equipment and software.

Skills

5+ years of experience in IT support

Proficient in Microsoft Office suite

Experience with DNS/DHCP, Client VPN

Fluent in English

Education

Bachelor’s or master’s degree in IT or related field

Tools

Active Directory

IT ticketing systems

Job description

Packsize Amsterdam, North Holland, Netherlands

Overview

Join to apply for the IT Support Specialist role at Packsize. Packsize is relocating its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe. We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing, focused on delivering what’s right for our customers, their customers and the planet.

About The Role: In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Microsoft, etc.

Responsibilities

Provide helpdesk support and resolve problems to the end user’s satisfaction
Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Modify configurations, utilities, software default settings, etc. for the local workstation
Document internal procedures
Install, test, and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Manage mobile devices for all Packsize employees through Intune and FreshService
Assign users and computers to proper groups in Active Directory
Run multi-media conferencing solutions and collaborate with meeting stakeholders to present relevant content

Qualifications

5+ years of experience in IT support-related roles such as helpdesk technician, support engineer, or technical support specialist
Bachelor’s or master’s degree in information technology, Computer Science, Information Systems, Network Administration, Cybersecurity, or a related field, or equivalent experience
Proficient in Microsoft Office suite, Windows, and Apple operating systems
Experience with DNS/DHCP, Client VPN, and Active Directory
Experience with IT ticketing systems and ITIL, mobile devices, and other computer hardware
Fluent in English, both written and spoken
Flexible and solution-oriented approach to work

Nice to have

Ability to speak Dutch or other European languages
Microsoft MS-900 (Microsoft 365 Fundamentals) certification or equivalent experience
Experience in working in an international environment
FreshService ticketing system
Experience with Workday

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Job Details