Technical Support Engineer

Packsize; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Packsize, now headquartered in Amsterdam, is seeking a motivated Technical Support Engineer to provide world-class support to customers across Europe. You will be the first point of contact for technical issues, balancing problem-solving with outstanding customer service in a diverse team focused on innovation.

The role involves troubleshooting, determining remote vs on-site interventions, and supporting field service engineers while expanding our knowledge base and CRM usage.

Qualifications

• 3-5 years of hands-on technical support experience.
• Fluent in English (spoken and written).
• Strong diagnostic and problem-solving skills for mechanical and software issues.
• Excellent communication and de-escalation abilities.
• Highly organized, analytical, and dependable with good time management.

Responsibilities

• Respond to inbound support calls and emails; troubleshoot issues.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers with guidance, resources, and technical expertise.
• Maintain and enhance the solutions database to improve troubleshooting efficiency.
• Diagnose complex mechanical, software, and system issues with minimal information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database promptly.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

BS/BA in a relevant discipline

Tools

CRM

Online knowledge base

Job description

Packsize has recently moved its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe! We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it's about delivering what's right, for our customers, for their customers and our planet.

About The Role

Packsize is looking for a motivated and technically skilled Technical Support Engineer (TSE) to provide world-class support to our customers across Europe. As a TSE, you will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. You will join a diverse, multicultural team focused on innovation, collaboration, and delivering exceptional support.

This role is perfect for someone who enjoys working with technology, solving problems creatively, and helping customers succeed. Full training on our equipment and systems will be provided.

What You'll Do

• Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
• Determine whether problems can be resolved remotely or require on-site intervention.
• Support field service engineers by providing guidance, resources, and technical expertise.
• Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.
• Diagnose complex mechanical, software, and system issues with minimal information.
• Train customers on machinery use and lean principles to enhance their experience.
• Document support activities and updates in the CRM and online database system in a timely manner.

What You'll Bring

• Fluent in English (spoken and written)
• 3-5 years of hands-on technical support experience.
• Proven ability in diagnosing, solving, and implementing solutions for mechanical/software issues.
• Excellent communication and de-escalation skills.
• Highly organized, analytical, and dependable, with strong time management.
• Comfortable in high-paced, high-technology environments.
• Customer-focused mindset with the ability to train and motivate users.

Nice to Have

• BS/BA in a relevant discipline.
• Fluent in Spanish, Dutch, German, or another European language (written and spoken)
• Networking or IT support experience.
• Experience in electrical engineering and troubleshooting.
• Experience with supporting customers in the field.
• Experience building and maintaining knowledge bases or support documentation.

Opportunity & Inclusion at Packsize

Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best.e

We are committed to fair and transparent compensation practices in line with the principles of, and regulations for, equal pay and pay transparency.