EU Dynamics 365 CRM Analyst | Systems & Solutions

Segway-Ninebot Europe; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Segway-Ninebot Europe seeks a Business Systems Analyst to optimize European operating systems, with a focus on Dynamics 365 CRM and after-sales platforms. You will bridge business users across Europe with HQ IT in China, translating processes into effective system solutions.

Responsibilities include requirements gathering, configuration, access management, testing, training materials, and rollout activities. Growth toward broader system ownership is expected.

Qualifications

• University degree in IT or related field.
• 3-5 years as Application/Business Analyst in consumer electronics, retail or ecommerce in Europe.
• Experience with Microsoft Dynamics 365 CRM and related modules.
• Fluent English, written and spoken; Chinese is a plus.
• Strong system troubleshooting and analytical skills.

Responsibilities

• Act as first point of contact for EU users on Dynamics 365 and other systems.
• Provide day-to-day support for incidents and minor changes.
• Understand EU business processes and how systems enable them.
• Manage user access, security, and privileges for compliance.
• Translate requirements into functional specs and user stories.
• Coordinate design with HQ IT and China teams.
• Perform basic to intermediate Dynamics 365 configuration.
• Support CRM and SDS projects and participate in testing.
• Create user docs, training materials, and rollout activities.
• Grow system ownership toward broader responsibilities.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Ownership and accountability

Learning new applications

English fluency

System configuration

Education

Bachelor's degree in information technology, BIS, CS or related field

Tools

Microsoft Dynamics 365 CRM

Dynamics 365 Sales

Customer Service

Power Platform

SAP

Job description

Segway-Ninebot Europe seeks a Business Systems Analyst to optimize European operating systems, with a focus on Dynamics 365 CRM and after-sales platforms. You will bridge business users across Europe with HQ IT in China, translating processes into effective system solutions.

Responsibilities include requirements gathering, configuration, access management, testing, training materials, and rollout activities. Growth toward broader system ownership is expected.