CRM Solutions Analyst: Dynamics 365 & Power Platform

Applied Medical; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

27 paid vacation days

Commuting allowance €0,25/km

Tuition program

Internal trainings

Health insurance €50 net monthly

Pension scheme

Volunteering days (2 days)

Company events

Onsite restaurant and gym

Job summary

Applied Medical is seeking a Business Analyst – CRM to bridge global business needs with Dynamics 365 Sales, Marketing, and Customer Service. You will configure platforms, promote user adoption, and drive measurable outcomes from CRM improvements.

You will collaborate with global stakeholders, lead requirement workshops, and ensure data governance while delivering training and post-launch support from our European HQ in Amersfoort, NL.

Qualifications

• 3+ years as a Dynamics 365 Functional Consultant/Business Analyst with CRM configuration and UAT.
• Healthcare/medical device experience is a plus.
• Experience configuring Dynamics 365 Sales, Marketing and Customer Service.

Responsibilities

• Gather requirements with Sales, Marketing, and Customer Service to identify pain points.
• Lead workshops and map current/future CRM processes.
• Convert needs into functional specs, user stories, and acceptance criteria for Dynamics 365.
• Configure Dynamics 365 Sales, Marketing and Customer Service using out-of-the-box and Power Platform features.
• Integrate Dynamics 365 with SAP S/4HANA and other systems for data flow.

Skills

Dynamics 365

CRM configuration

UAT

Power Platform

Power BI

Power Apps

Stakeholder management

English communication

Education

Bachelor's degree in Business/Information Systems/CS

Tools

SAP S/4HANA

Azure Logic Apps

Job description

Applied Medical is seeking a Business Analyst – CRM to bridge global business needs with Dynamics 365 Sales, Marketing, and Customer Service. You will configure platforms, promote user adoption, and drive measurable outcomes from CRM improvements.

You will collaborate with global stakeholders, lead requirement workshops, and ensure data governance while delivering training and post-launch support from our European HQ in Amersfoort, NL.