Microsoft Dynamics 365 Functional Consultant (CRM)

Homerun B.V.; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Solid pension scheme

Hybrid working environment

Budget for Microsoft certifications

Clear growth path towards Senior or Lead Consultant roles

Daily lunch

Excellent coffee

Friday drinks

Job summary

A leading technology consultancy in Amsterdam is seeking a Dynamics 365 CRM specialist to join their CRM & Automation team. In this role, you will translate complex business requirements into effective customer journeys using Microsoft Dynamics 365. The ideal candidate has over 3 years of experience, a solid understanding of the Microsoft stack, and is fluent in Dutch and English. This position offers a competitive salary, hybrid work opportunities, and a supportive work culture focused on growth and teamwork.

Qualifications

• 3+ years of experience as a Dynamics 365 CRM Consultant.
• Solid understanding of the Microsoft stack.
• Experience with Azure, Logic Apps, or ERP integrations is a plus.
• Ability to explain technical choices to non-technical stakeholders.

Responsibilities

• Translate business requirements into D365 configurations.
• Act as the functional expert for stakeholders.
• Review and test new functionalities for quality assurance.
• Analyze technical and functional bottlenecks for resolution.

Skills

Dynamics 365 CRM

Communication (Fluent in Dutch and English)

Problem-solving

Technical understanding of the Microsoft stack

Pragmatic and proactive team player

Dutch language

English language

Education

Bachelor's degree (HBO+) or equivalent analytical level

Tools

Azure

Logic Apps

Enterprise Resource Planning (ERP)

Job description

Overview

We are looking for a Dynamics 365 CRM specialist to join our CRM & Automation team of ~15 consultants. In this role, you translate complex business requirements into scalable customer journeys using Microsoft Dynamics 365 (Sales, Marketing and Customer Service).

As a functional consultant, you act as the link between technical possibilities and business needs, ensuring our clients achieve customer intimacy at scale.

Key responsibilities

• System optimisation: Translate business requirements into D365 configurations. You will manage the full lifecycle, from identifying improvements to proactive preventative maintenance.
• Strategic advisory: Act as the functional expert for stakeholders. You will provide guidance and lead instructions to unburden our clients and ensure users succeed with the platform.
• Quality assurance: Review and test new functionalities. We value stable, high-quality solutions that meet clear performance standards.
• Problem solving: Analyse technical and functional bottlenecks. You will collaborate with our Tech, Data, and Creative teams to resolve them.

Your profile

• Experience: 3+ years of experience as a Dynamics 365 CRM Consultant.
• Education: A bachelor\'s degree (HBO+) or equivalent analytical level.
• Technical skill: A solid understanding of the Microsoft stack. Experience with Azure, Logic Apps, or Enterprise Resource Planning (ERP) integrations is a plus.
• Communication: Fluent in Dutch and English (C1 level). You can explain the reasoning behind technical choices to non-technical stakeholders.
• Mindset: A pragmatic and proactive team player who thrives in sprint-based environments and enjoys shared responsibility for client success.

What we offer

• A competitive salary based on experience
• Solid pension scheme
• Hybrid working environment (Amsterdam office + client projects)
• Budget for Microsoft certifications and professional training
• Clear growth path towards Senior or Lead Consultant roles
• Daily lunch, excellent coffee and Friday drinks at the Assist Digital Bar
• And much more

Why join Assist Digital

You’ll be based in our beautiful (and bright) open-spaced office in Amsterdam-Overamstel. We work in a dynamic and inspiring environment in which we treat each other with respect and kindness. Our organization structure is quite flat and ensures open communication. In addition to a tempting package of employment conditions, career prospects and training opportunities, we offer bootcamps, provide your lunch and have Friday drinks at our massive Assist Digital Bar.

At Assist Digital, we combine CX strategy, technology, and creativity to help organizations grow through better customer experiences. You’ll work alongside an ambitious, multidisciplinary team that thrives on impact, innovation, and collaboration. We’re part of Assist Digital Group, a fast-growing European CX consultancy with over 6,000 specialists across 10+ countries.

Let\'s explore greatness together!

Do you have any questions or do you think you do not fit the profile for 100%? See what’s possible and contact Anne van den Bergh on [phone].