Enterprise CSM: AI-Driven SaaS Onboarding & Integrations

Open; Netherlands; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Flexible work environment

Job summary

Open, an AI customer support platform, is seeking a Customer Success Manager to drive successful platform adoption for enterprise customers. This role involves onboarding customers, managing integrations, and ensuring alignment between technical and business stakeholders.

The ideal candidate will have 3-5 years of experience in Customer Success within SaaS environments and be proficient in CRM and AI tools. Open offers a dynamic work environment with growth opportunities and competitive compensation.

Qualifications

• 3-5 years of Customer Success experience managing enterprise customers.
• Experience with technical integrations and workflow automation.
• Proficient in using AI tools and prompt engineering.

Responsibilities

• Onboard customers and ensure successful platform implementation.
• Lead complex technical onboarding involving API integrations.
• Advocate for customers and convert feedback into feature requests.

Skills

Customer Success Management

Technical Integrations

CRM tools (Salesforce, HubSpot)

AI Tools

Project Scoping

Education

Bachelor's degree in business, communications, or related field

Tools

Salesforce

HubSpot

Job description

Open, an AI customer support platform, is seeking a Customer Success Manager to drive successful platform adoption for enterprise customers. This role involves onboarding customers, managing integrations, and ensuring alignment between technical and business stakeholders.

The ideal candidate will have 3-5 years of experience in Customer Success within SaaS environments and be proficient in CRM and AI tools. Open offers a dynamic work environment with growth opportunities and competitive compensation.