AI-Driven Enterprise CSM: Growth & Adoption

SimScale GmbH; Netherlands; Remote; Confidential; Full time

Job summary

SimScale is seeking an Enterprise CSM to lead partnerships with top-tier accounts and drive adoption, value realization, and cross-team collaboration across Marketing, SDR, Solution Engineering and Sales.

Location: EMEA, fully remote, with travel. You will shape enterprise partnerships, measure Net Retention Rate, and align with executive stakeholders to unlock growth opportunities at scale.

Qualifications

• 7+ years in a senior, customer-facing role on large enterprise accounts in SaaS or technical software.
• A track record of growing enterprise accounts through adoption, programme execution and internal expansion.
• Executive relationship-building with VP-level decision makers and business owners.
• Programme-management strength across multi-stakeholder, multi-site enterprise rollouts.
• Value-realization methods with defined success criteria and evidenced ROI.
• Experience in engineering domain to discuss challenges with Heads of Engineering.
• Comfort as orchestrator of a virtual account team across Marketing, SDR, Solution Engineering and Sales.
• AI-native ways of working and leveraging AI for productivity.

Responsibilities

• The partnership and growth agenda for a short selection of our top-tier enterprise accounts, with the time to go deep in each one.
• Build relationships with decision makers and executive sponsors who hold budgets and outcomes.
• Drive adoption initiatives to make SimScale the default simulation platform across engineering teams.
• Manage enterprise programme rollouts across multiple teams and sites with milestones and reporting.
• Define ROI with customers and scale the account across departments, sites or entities.

Skills

Enterprise account growth

Executive relationship-building

Programme-management

AI-native ways of working

Senior customer-facing experience

Value realization

Cross-functional collaboration

Strategic account planning

Job description

SimScale is seeking an Enterprise CSM to lead partnerships with top-tier accounts and drive adoption, value realization, and cross-team collaboration across Marketing, SDR, Solution Engineering and Sales.

Location: EMEA, fully remote, with travel. You will shape enterprise partnerships, measure Net Retention Rate, and align with executive stakeholders to unlock growth opportunities at scale.