Strategic Technical CSM — Platform Adoption & Growth

Sentry; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Job summary

Sentry, located in Amsterdam, is seeking a Technical Customer Success Manager to enhance customer adoption of their platform. This role requires strong technical expertise and experience in customer-facing roles, driving onboarding and ensuring customer success.

The ideal candidate will have a BA/BS degree in a related field and 5+ years of relevant experience. You'll collaborate with various teams to ensure customer satisfaction and help them realize value from Sentry's offerings.

Qualifications

• 5+ years of experience in Customer Success or similar roles.
• Strong technical background is necessary.
• Experience with complex, multi-geographical customers.

Responsibilities

• Become a Sentry product expert and support customer needs.
• Drive customer success through effective onboarding.
• Collaborate with stakeholders to achieve objectives.
• Act as a strategic advisor to assigned customers.
• Communicate customer needs internally.

Skills

Technical expertise

Customer Success

Communication

Collaboration

Strategic advisory

Education

BA/BS degree in CS or related field

Tools

Application monitoring

DevOps tools

Job description

Sentry, located in Amsterdam, is seeking a Technical Customer Success Manager to enhance customer adoption of their platform. This role requires strong technical expertise and experience in customer-facing roles, driving onboarding and ensuring customer success.

The ideal candidate will have a BA/BS degree in a related field and 5+ years of relevant experience. You'll collaborate with various teams to ensure customer satisfaction and help them realize value from Sentry's offerings.