Senior Customer Success Manager – DACH

Magnitude Consulting; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Magnitude Consulting is seeking a Senior Customer Success Manager to own the DACH region, managing a portfolio of enterprise customers and guiding audit and finance workflows through AI-powered solutions.

You will drive onboarding, adoption and renewals, building trusted relationships with senior stakeholders and C-suite decision-makers across Germany, Austria and Switzerland.

Qualifications

• 3+ years' experience in Customer Success, Account Management or client-facing SaaS.
• Fluent German and English are essential for the DACH customer base.
• Experience managing enterprise customers and complex stakeholder environments.
• Proven ability to drive adoption, retention, renewals and expansion.
• Comfortable engaging with senior stakeholders and C-suite decision-makers.
• Experience running business reviews and identifying commercial opportunities.
• Professional experience within audit, accounting or finance is highly desirable, but open to strong SaaS CS professionals.
• Genuine interest in AI, audit, accounting and finance technology.
• Strong commercial and consultative approach, with the ability to build trusted, long-term customer relationships.

Responsibilities

• Own and develop a portfolio of enterprise customers across the DACH region.
• Build strong relationships with senior and executive-level stakeholders.
• Lead onboarding, adoption and ongoing customer engagement.
• Understand customer challenges across audit, accounting and finance workflows.
• Run strategic business reviews and demonstrate measurable customer value.
• Identify opportunities for account growth, expansion and upsell.
• Drive renewals, retention and long-term customer success.
• Partner closely with Sales, Product and other internal teams.
• Become a trusted advisor on AI-powered solutions within audit and finance.

Skills

CS management

German

English

enterprise SaaS

stakeholder management

Job description

I'm partnering with a high-growth, AI tech unicorn company as they continue to scale their Customer Success team across Europe.

They're looking for a Senior Customer Success Manager to own the DACH region, managing a portfolio of enterprise customers and helping organisations transform their audit and finance workflows through AI.

The Role

This is a strategic, highly customer-facing position where you'll own the full customer lifecycle, from onboarding and adoption through to renewals and expansion.

You'll work closely with Audit Partners, Finance Directors, Controllers and C-suite stakeholders across Germany, Austria and Switzerland, acting as a trusted advisor and helping customers get maximum value from AI-powered technology.

What You'll Be Doing

• Own and develop a portfolio of enterprise customers across the DACH region
• Build strong relationships with senior and executive-level stakeholders
• Lead onboarding, adoption and ongoing customer engagement
• Understand customer challenges across audit, accounting and finance workflows
• Run strategic business reviews and demonstrate measurable customer value
• Identify opportunities for account growth, expansion and upsell
• Drive renewals, retention and long-term customer success
• Partner closely with Sales, Product and other internal teams
• Become a trusted advisor on AI-powered solutions within audit and finance

What We're Looking For

• 3+ years' experience in Customer Success, Account Management or client-facing SaaS
• Fluent German and English - essential for the DACH customer base
• Experience managing enterprise customers and complex stakeholder environments
• Proven ability to drive adoption, retention, renewals and expansion
• Comfortable engaging with senior stakeholders and C-suite decision-makers
• Experience running business reviews and identifying commercial opportunities
• Professional experience within audit, accounting or finance is highly desirable, but we're also open to strong SaaS Customer Success professionals without this background
• A genuine interest in AI, audit, accounting and finance technology
• Strong commercial and consultative approach, with the ability to build trusted, long-term customer relationships

Why Join?

You'll be joining a rapidly scaling AI business with a global customer base and a product transforming how audit and finance teams work.

This is a fantastic opportunity to combine enterprise SaaS Customer Success with AI and the DACH audit and finance market, working directly with senior stakeholders across some of the region's leading organisations.