Energy & Projects Client Success Coordinator

Crane Worldwide Logistics; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A global logistics provider is seeking an Account Coordinator for Energy/Projects in Amsterdam. This position involves coordinating client communications, resolving inquiries, and ensuring top-notch support. Candidates should have over 3 years of experience in customer support, ideally within project freight forwarding, and possess excellent problem-solving skills. Knowledge of PowerBi is a plus. Join a team dedicated to delivering outstanding logistics solutions.

Qualifications

• 3+ years in a customer support role, ideally in project freight forwarding.
• Ability to use PowerBi and customer support software.
• Experience in resolving client complaints.

Responsibilities

• Coordinate receipt of new bookings and ensure proper documentation.
• Resolve client complaints and follow up to ensure resolution.
• Answer customer inquiries via phone, email, and live chat.
• Collaborate with product team to enhance user experience.

Skills

Excellent problem-solving skills

Ability to work under pressure

Proficiency in using customer support software and tools

Patience and empathy

Multi-tasking

Education

MBO/HBO or equivalent

Job description

A global logistics provider is seeking an Account Coordinator for Energy/Projects in Amsterdam. This position involves coordinating client communications, resolving inquiries, and ensuring top-notch support. Candidates should have over 3 years of experience in customer support, ideally within project freight forwarding, and possess excellent problem-solving skills. Knowledge of PowerBi is a plus. Join a team dedicated to delivering outstanding logistics solutions.