Account Coordinator Energy / Projects

Crane Worldwide Logistics; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A global logistics provider is seeking an Account Coordinator for Energy/Projects in Amsterdam. This position involves coordinating client communications, resolving inquiries, and ensuring top-notch support. Candidates should have over 3 years of experience in customer support, ideally within project freight forwarding, and possess excellent problem-solving skills. Knowledge of PowerBi is a plus. Join a team dedicated to delivering outstanding logistics solutions.

Qualifications

• 3+ years in a customer support role, ideally in project freight forwarding.
• Ability to use PowerBi and customer support software.
• Experience in resolving client complaints.

Responsibilities

• Coordinate receipt of new bookings and ensure proper documentation.
• Resolve client complaints and follow up to ensure resolution.
• Answer customer inquiries via phone, email, and live chat.
• Collaborate with product team to enhance user experience.

Skills

Excellent problem-solving skills

Ability to work under pressure

Proficiency in using customer support software and tools

Patience and empathy

Multi-tasking

Education

MBO/HBO or equivalent

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The role of the Account Coordinator Energy / Projects is to provide top-notch support to our clients. You'll be the first point of contact, own the communications, liaise internally with pricing and operations to solve their problems and ensuring they get the most out of our solutions.

ESSENTIAL JOB FUNCTIONS

• Coordinate receipt of new bookings with internal operations, ensure sop and working instructions are used and ensure general client inquiries, invoice questions and client complaints are documented and resolved within a assigned SLA’s.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution via STARS.
• Answer customer inquiries via phone, email, and live chat. Make it snappy. No one likes waiting.
• Using powerBi to ensure the outflow to C View and other milestone tools are 100% accurate and intime. Show them how awesome our product is.
• Collaborate with the product team to improve user experience. Your feedback is vital.
• Keep accurate records of customer interactions alongside other CWW regional stations and CWW sales account owner.
• Other duties as assigned

PHYSICAL REQUIREMENTS

- Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS/ABILITIES

• Excellent problem-solving skills.
• Ability to work under pressure.
• Proficiency in using customer support software and tools.
• Patience and empathy. Our clients are our kings. Treat them that way.
• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to multi-task

EDUCATION AND EXPERIENCE

• MBO/HBO or equivalent
• A minimum of 3+ years in a customer support role & ideally project freight forwarding

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.