EMEA Technical Service Lead: Ops & Customer Experience

Brunswick Corporation; Amsterdam; On-site; EUR 83,000 - 114,000; Full time

Benefits offered by this job

Pension plan

Commuting allowance / bicycle lease

On-site canteen

Job summary

Brunswick Corporation in Amsterdam seeks a Senior Technical Service Manager, EMEA to lead the regional Technical Service organization, oversee a team of managers, and drive service excellence across the EMEA region.

You will shape service strategy, collaborate with cross-functional teams, and ensure top-tier support for customers, dealers, and partners. This is an on-site leadership role based in Amsterdam with travel across the EMEA region.

Qualifications

• Associate's or Bachelor's degree in Engineering or related discipline.
• 3+ years of leadership experience managing managers or multi-layered teams.
• Experience leading operations in a customer-facing technical support environment.
• Proven track record coaching and developing high-performing teams.
• Strong communication and stakeholder management; able to influence at all levels.
• Experience using KPIs to improve operational effectiveness.
• Ability to manage complex customer escalations and drive resolution.
• Experience in a matrixed regional/global organization.

Responsibilities

• Lead, coach, and develop a team of Technical Service Managers to foster a customer-focused culture.
• Drive operational excellence across the EMEA Technical Service function.
• Establish and monitor KPIs for service quality and customer satisfaction.
• Analyze trends to identify opportunities for improvement and inform decisions.
• Collaborate with Product Management, Engineering, Quality, Warranty and other teams.
• Serve as final escalation point for complex customer, dealer, and distributor issues.
• Oversee technical communications, service bulletins, and field actions.
• Support regional service strategies to enhance customer experience and dealer capability.
• Manage resource planning and workload to optimize responsiveness.
• Represent the EMEA Service organization in regional/global initiatives.

Skills

Leadership experience

Communication skills

Stakeholder management

KPIs / metrics

Escalation management

Technical support ops

Education

Engineering degree

Job description

Brunswick Corporation in Amsterdam seeks a Senior Technical Service Manager, EMEA to lead the regional Technical Service organization, oversee a team of managers, and drive service excellence across the EMEA region.

You will shape service strategy, collaborate with cross-functional teams, and ensure top-tier support for customers, dealers, and partners. This is an on-site leadership role based in Amsterdam with travel across the EMEA region.