EMEA Technical Service Leader | Build High-Performing Team

SourceIn; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International environment

Competitive salary

Performance bonus

Job summary

SourceIn is seeking a Senior Technical Service Manager to lead and develop our EMEA Technical Service organisation from Amsterdam. This senior role combines people leadership, technical depth, and operational excellence to guide a team of about 30 across Europe.

You will engage with engineers and senior stakeholders, drive performance, and shape regional service strategies. Hybrid setup with three days in the Amsterdam office, and about 10% travel.

Qualifications

• Degree, diploma, or equivalent qualification in a technical, engineering, or scientific discipline.
• Proven experience leading teams in a customer-facing technical service, after-sales, or service environment.
• At least 3 years of progressive people leadership experience, ideally including managers or multi-layered teams.
• Strong experience developing and coaching people and building high-performing teams.
• Experience working in a complex, international, or matrix organisation.
• Strong understanding of technical support and after-sales service operations.
• Experience managing escalated customer or stakeholder issues.
• Strong analytical and problem-solving skills, with the ability to use KPIs and data to drive decisions.
• Excellent verbal and written communication skills.
• Ability to build credibility and influence stakeholders across different functions and levels of an organisation.

Responsibilities

• Lead, coach, and develop a team of 5 Technical Service Managers across Europe.
• Build a high-performing, engaged, and accountable service organisation across EMEA.
• Develop leadership capability within the Technical Service Management team.
• Drive the day-to-day performance of the EMEA Technical Service function.
• Establish and monitor KPIs to measure service quality, operational effectiveness, and team performance.
• Analyse service performance and operational trends to identify opportunities for improvement.
• Lead continuous improvement initiatives across service processes, customer communication, case management, and product returns.
• Manage and resolve complex and highly escalated customer, dealer, and distributor issues.
• Work closely with Engineering, Product, Quality, Sales, and other internal teams to resolve product-related issues.
• Oversee technical communications, service bulletins, field actions, and other technical documentation.
• Support the development and implementation of regional service strategies.
• Manage departmental budgets and ensure resources are allocated effectively.
• Represent the EMEA Technical Service organisation in regional and global projects.
• Build strong relationships with internal and external stakeholders and influence decisions at different levels of the organisation.
• Travel approximately 10% of the time for customer meetings, technical discussions, industry events, and other business activities.

Skills

People leadership

Technical depth

Operational excellence

KPI management

Stakeholder communication

Education

Technical degree / Engineering degree

Tools

CRM systems

ERP systems

Microsoft Dynamics 365

Job description

SourceIn is seeking a Senior Technical Service Manager to lead and develop our EMEA Technical Service organisation from Amsterdam. This senior role combines people leadership, technical depth, and operational excellence to guide a team of about 30 across Europe.

You will engage with engineers and senior stakeholders, drive performance, and shape regional service strategies. Hybrid setup with three days in the Amsterdam office, and about 10% travel.