Strategic Head of Global Technical Support - EMEA

Adyen; Amsterdam; On-site; EUR 140,000 - 190,000; Full time

Job summary

Adyen seeks a senior Head of Technical Support, EMEA, to lead a 90+ person team across the region from Amsterdam. You will shape regional support strategy, scale operations, and partner with Commercial, Product and Operations to meet the needs of large enterprise customers.

You'll drive change management, build scalable processes, and translate customer feedback into strategic actions. This is a high-impact leadership role at a global fintech company with broad cross-functional exposure.

Qualifications

• 15+ years of enterprise-level customer support management.
• Experience leading B2B frontline and technical support functions.
• Familiarity with Salesforce Service Cloud and AI automation.
• Strategic thinker able to translate feedback and data into long-term plans.
• Collaborative, low-ego leader with cross-functional influence.
• Based in Amsterdam or willing to relocate to Amsterdam.

Responsibilities

• Define and execute the regional support strategy for EMEA.
• Lead a 90+ person team with managers of managers.
• Represent support in critical customer conversations and QBRs.
• Identify opportunities to improve processes, metrics, and ways of working.
• Partner with Commercial, Product and Operations to align regional needs.
• Articulate the rationale behind new approaches and drive change.

Skills

Enterprise support leadership

B2B frontline & technical support

Stakeholder collaboration

Change management

Tools

Salesforce Service Cloud

Generative AI & automation

Job description

Adyen seeks a senior Head of Technical Support, EMEA, to lead a 90+ person team across the region from Amsterdam. You will shape regional support strategy, scale operations, and partner with Commercial, Product and Operations to meet the needs of large enterprise customers.

You'll drive change management, build scalable processes, and translate customer feedback into strategic actions. This is a high-impact leadership role at a global fintech company with broad cross-functional exposure.