Senior Technical Service Manager, EMEA

Brunswick; Amsterdam; On-site; EUR 83,000 - 114,000; Full time

Benefits offered by this job

Annual discretionary bonus

Competitive benefits

Commuting allowance

On-site canteen

Job summary

Brunswick is seeking a Senior Technical Service Manager, EMEA, to lead the regional Technical Service organization from its Amsterdam office. This role reports to the Director, Customer & Technical Services EMEA and oversees managers responsible for post-sales support, warranty management, repair coordination, and escalations across the EMEA region.

The ideal candidate will have engineering training, at least three years of leadership experience, and a proven ability to drive service excellence

Qualifications

• Leadership of Technical Service Managers across EMEA.
• Oversee post-sales support, warranty, and escalation management.
• Collaborate with cross-functional teams (Product, Eng, Quality).
• Develop service capabilities and regional strategies.
• Monitor KPIs and drive continuous improvement.

Responsibilities

• Lead, coach, and develop a team of Technical Service Managers in EMEA.
• Drive operational excellence across the EMEA Technical Service function.
• Establish and monitor KPIs to measure service quality and customer outcomes.
• Analyze trends to identify improvements and inform decisions.
• Collaborate with Product, Engineering, Quality, and Warranty teams.

Skills

Leadership

Customer-facing

Communication

Stakeholder mgmt

KPIs/Analytics

Matrix org

Education

Engineering degree

Job description

Amsterdam, Netherlands

Full time

JR-051559

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality

Position Overview:

We are seeking an experienced Senior Technical Service Manager, EMEA to lead our regional Technical Service organization. Reporting to the Director, Customer & Technical Services EMEA, you will oversee a team of Technical Service Managers responsible for post-sales technical support, service operations, warranty management, repair coordination, and customer escalation management.

This is a highly visible leadership role that combines strategic thinking, people leadership, operational excellence, and customer advocacy. You will play a key role in developing service capabilities, driving continuous improvement, and ensuring outstanding support for our customers, dealers, and partners across EMEA.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Lead, coach, and develop a team of Technical Service Managers, fostering a high-performing and customer-focused culture.

• Drive operational excellence across the EMEA Technical Service function, ensuring efficient and effective support delivery.

• Establish and monitor key performance indicators (KPIs) to measure service quality, customer satisfaction, and team performance.

• Analyze operational trends and performance data to identify opportunities for improvement and inform business decisions.

• Collaborate with Product Management, Engineering, Quality, Warranty, and other cross-functional teams to resolve customer and product-related issues.

• Serve as the final escalation point for complex customer, dealer, and distributor issues.

• Oversee technical communications, service bulletins, field actions, and related customer-facing documentation.

• Support the development and execution of regional service strategies that enhance customer experience and dealer capability.

• Manage resource planning and workload allocation to optimize service responsiveness and effectiveness.

• Represent the EMEA Service organization in regional and global initiatives, providing technical service expertise and customer insights.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Associate's or Bachelor's degree in Engineering, Technical, Scientific, or a related discipline.

• Minimum 3 years of leadership experience managing managers and/or multi-layered teams.

• Experience leading operations within a customer-facing technical support or service environment.

• Proven success developing high-performing teams through coaching, mentoring, and employee development.

• Strong communication and stakeholder management skills with the ability to influence at all organizational levels.

• Experience using performance metrics and KPIs to improve operational effectiveness and customer outcomes.

• Demonstrated ability to manage complex customer escalations and drive resolution.

• Strong understanding of technical support, warranty, and after-sales service operations.

• Experience working within a matrixed regional and global organization.

Preferred Qualifications:

• Experience managing departmental budgets and resources.

• Experience developing and implementing service improvement initiatives.

• Marine, electronics, manufacturing, or similar technical industry experience.

• Strong knowledge of customer service operations, case management, and reverse logistics processes.

• Proven track record of building effective cross-functional partnerships in a global environment.

Working Conditions:

• Based on-site at the Navico Group office in Amsterdam.

• Combination of office-based leadership responsibilities and occasional customer-facing activities.

• Participation in escalation support and business-critical issue resolution as required.

• Travel within the EMEA region and occasionally internationally.

The hiring range for this position is €83.000 - €113.750 annually (payable in 12,96 instalments). The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus in accordance with company policies, and a range of competitive benefits.

In addition to the competitive salary, we offer the following benefits:

• Competitive pension plan with a generous employer contribution

• Support with your commute through a commuting allowance or partially employer-funded bicycle lease

• On-site canteen facilities and lunch provided at the office

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! (https://www.brunswick.com/careers)

Next is Now!

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.

Brunswick (https://www.brunswick.com/privacy-policy) and Workday (https://www.workday.com/en-us/service-privacy.html?&_rda=/company/service_privacy.php) Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [e-mail] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [e-mail] .

#Brunswick Corporation

Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.