EMEA Services Leader: Strategy, Growth & Delivery

Tidalis; Apeldoorn; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

IKB 13.15%

20 vacation days + option to buy 20

Premium-free pension

Vitality allowance €272.50 net

Travel approximately 20%

Job summary

Tidalis seeks a visionary Head of Services to lead and grow the EMEA Services department, including Customer Service Delivery Managers, Support Engineers, and Field Service Engineers.

You will define and drive the Services strategy, operating model, and performance framework, coaching teams to be highly engaged, collaborative, and compliant while delivering sustainable growth for our maritime solutions.

Qualifications

• At least five years of project/program management experience in a high-tech B2B environment.
• Certification in project management (IPMA-D/C or PMI).
• Experience serving clients such as Rijkswaterstaat or other government organisations.
• Affinity with software and tech-enabled services.
• Ability to adapt leadership style for teams and suppliers.
• Willingness to travel to customers in the Netherlands ~20% of time.
• Fluent Dutch and English, both spoken and written.

Responsibilities

• Develop and implement the Services strategy for growth and operational excellence.
• Design and optimize the Services operating model for governance, performance, and accountability.
• Lead regional Services orgs with a culture of ownership, collaboration, and continuous improvement.
• Own the regional service lifecycle from handover to maintenance, renewal, and end‑of‑life.
• Set and monitor service KPIs to ensure compliance, quality, and value creation.
• Champion adoption of service tools and AI solutions to boost efficiency and CX.
• Strengthen capability across the Services domain through knowledge sharing and development.
• Lead transformation initiatives to increase service maturity, efficiency, and scalability.
• Promote data-driven, customer-centric decision making across Services.
• Align with Sales to strengthen lifecycle service propositions and renewals.
• Partner with Product and Engineering to feed service insights back into development.
• Ensure compliance with contractual, regulatory, cybersecurity, quality, and QHSE standards.
• Act as executive escalation authority for high-impact issues.

Skills

Project management

Leadership

Stakeholder management

Change management

Coaching & development

Travel willingness

Dutch & English fluency

Education

PM Certification (IPMA-D/C or PMI)

Job description

Tidalis seeks a visionary Head of Services to lead and grow the EMEA Services department, including Customer Service Delivery Managers, Support Engineers, and Field Service Engineers.

You will define and drive the Services strategy, operating model, and performance framework, coaching teams to be highly engaged, collaborative, and compliant while delivering sustainable growth for our maritime solutions.