European Service Delivery Leader

Maersk; Rotterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Maersk E-Commerce seeks a Service Delivery Manager to lead European service delivery, advocate for customers, and drive commercial outcomes. You will work with cross-functional teams to optimize performance, reduce costs, and scale operations across Europe, including automation and self-service initiatives.

The role emphasizes customer retention, revenue protection, and opportunities for account growth, supported by data-driven decision making and a strategic, hands-on leadership style.

Qualifications

• Experience in Service Delivery or Customer Operations.
• Strong analytical and data-driven decision making.
• Proven ability to lead cross-functional teams.
• Experience in an e-commerce environment.

Responsibilities

• Act as the primary advocate for customers across Europe.
• Build and maintain relationships with strategic customers.
• Lead critical customer escalations and service recovery.
• Partner with commercial, product, operations, and technology teams.
• Drive customer retention and revenue protection.
• Identify opportunities to support account expansion.
• Lead productivity, scalability, and cost-to-serve improvements.
• Champion AI, automation, and digital solutions.
• Develop a scalable Service Delivery model for Europe.
• Use data and insights to identify trends, measure performance.

Skills

Leadership

Stakeholder management

Data-driven decision making

E-commerce

Operational excellence

AI & automation

Job description

Maersk E-Commerce seeks a Service Delivery Manager to lead European service delivery, advocate for customers, and drive commercial outcomes. You will work with cross-functional teams to optimize performance, reduce costs, and scale operations across Europe, including automation and self-service initiatives.

The role emphasizes customer retention, revenue protection, and opportunities for account growth, supported by data-driven decision making and a strategic, hands-on leadership style.