EMEA Director, Customer Success & Operations

Uber; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

A leading technology and transportation company is seeking a Head of Customer Success & Operations to lead its healthcare initiatives in EMEA. This role requires a strategic leader with 8+ years in customer success and operations. The ideal candidate will drive the go-to-market strategy, manage key relationships, and ensure high-quality service delivery. The position entails working closely with various teams to navigate complex market challenges and implement scalable solutions, contributing to growth and operational excellence.

Qualifications

• 8+ years of experience in customer success, operations, strategy, or healthcare delivery.
• 4+ years of senior leadership experience in complex environments.
• Strong analytical skills with the ability to build processes and KPIs.

Responsibilities

• Define and execute the regional go-to-market plan.
• Build and lead a high-performing team for implementation and customer success.
• Drive operational excellence for market and product launches.

Skills

Customer success

Operations

Leadership

Analytical skills

Communication skills

Job description

A leading technology and transportation company is seeking a Head of Customer Success & Operations to lead its healthcare initiatives in EMEA. This role requires a strategic leader with 8+ years in customer success and operations. The ideal candidate will drive the go-to-market strategy, manage key relationships, and ensure high-quality service delivery. The position entails working closely with various teams to navigate complex market challenges and implement scalable solutions, contributing to growth and operational excellence.