EU Customer Support Team Lead - Scale Global Ops & Growth

Workwize; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Top-notch tools and equipment

Opportunities for growth

Team lunches and surprise events

Job summary

A leading tech company based in Amsterdam seeks a Customer Support Team Lead to manage and develop their EU-based Customer Operations team. This role emphasizes SLA compliance, ticket quality maintenance, and team performance improvement across EU and US operations. Ideal candidates will have 5+ years in customer support within a SaaS environment and at least 2 years in a leadership role. The team offers a flexible hybrid work environment and opportunities for professional growth.

Qualifications

• Background in scaling start-up or SaaS environment.
• Hands-on experience with Zendesk or similar platforms.
• Ability to analyze and interpret support data.

Responsibilities

• Manage and develop the EU-based Customer Operations team.
• Ensure SLA targets are met and ticket quality is excellent.
• Lead daily stand-ups to align on priorities and challenges.

Skills

Empathy

Data interpretation

Organizational skills

Proactive ownership

Communication

Education

Experience in SaaS or Tech environment

5+ years in customer support or service operations

2+ years in team leadership

Tools

Zendesk

Airtable

Analytics tools (Looker, Power BI)

Job description

A leading tech company based in Amsterdam seeks a Customer Support Team Lead to manage and develop their EU-based Customer Operations team. This role emphasizes SLA compliance, ticket quality maintenance, and team performance improvement across EU and US operations. Ideal candidates will have 5+ years in customer support within a SaaS environment and at least 2 years in a leadership role. The team offers a flexible hybrid work environment and opportunities for professional growth.