Enterprise Implementation Lead – Health & EMEA Growth

Uber Technologies Inc.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Health in Amsterdam seeks an Implementation Manager to lead end-to-end client onboarding, drive adoption, and influence revenue growth across Europe, the Middle East and Africa. You will drive discovery, executive communication, and collaboration with IT, Product, and Operations to accelerate value realization.

Reporting to the Head of Operations and Customer Success, you will design high-touch implementation frameworks for health systems, insurers, and government programs, including API

Qualifications

• Bachelora0 Degree.
• 5-8 years of professional experience in customer-facing roles.
• Proven background in implementation, project management, or program management.
• Demonstrated success leading complex B2B implementations across cross-functional stakeholder groups (e.g., IT, Finance, Operations, Product, Sales)
• Strong data literacy and analytical problem-solving skills
• Professional fluency in German and English

Responsibilities

• Lead deep-dive discovery sessions with partners to align the Uber Health product suite and operational best practices with client workflows.
• Oversee technical account configuration and activation alongside internal and external stakeholders to maximize client impact and user experience.
• Develop and deploy program-specific enablement resources, including training assets, coordinator guides, and launch communications, to accelerate readiness and reduce time-to-launch.
• Monitor post-launch utilization metrics against forecasts, proactively resolving adoption bottlenecks to drive account health and achieve revenue targets (evaluated on launch timeliness, forecast accuracy, and account health scores).
• Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact.
• Synthesize qualitative and quantitative feedback to identify strategic opportunities that enhance product value and client satisfaction.
• Synthesize qualitative insights and data trends to inform product enhancements and long-term expansion opportunities.
• Champion operational excellence by standardising playbooks, refining internal tooling, and optimizing cross-functional processes.
• Partner across internal teams and external organisations to unlock new market and expansion opportunities in EMEA.

Skills

Customer-facing roles

Implementation

Project management

Data literacy

German language

English language

Education

Bachelora0 Degree

Tools

API integrations

Job description

Uber Health in Amsterdam seeks an Implementation Manager to lead end-to-end client onboarding, drive adoption, and influence revenue growth across Europe, the Middle East and Africa. You will drive discovery, executive communication, and collaboration with IT, Product, and Operations to accelerate value realization.

Reporting to the Head of Operations and Customer Success, you will design high-touch implementation frameworks for health systems, insurers, and government programs, including API