Senior Product Manager, Customer Success — Onboarding

Kaleido; Utrecht; On-site; EUR 75,000 - 95,000; Full time

Job summary

A leading medical technology company in Utrecht is seeking a Senior Product Manager Customer Success. You will define user experiences, ensuring training and onboarding are effective while maintaining compliance. Ideal candidates have significant experience in product management within regulated industries, demonstrating strong customer empathy and stakeholder management skills. Join a dynamic team committed to making a real difference in diabetes care.

Qualifications

• 8-10 years' experience in customer-centric product roles.
• Expertise in medical devices or highly regulated industries is a plus.
• Experience in creating scalable training and troubleshooting environments.

Responsibilities

• Define end-to-end user experience for Kaleido.
• Translate insights into product requirements and solutions.
• Develop onboarding tools across multiple distribution models.

Skills

Customer empathy

Product management

Stakeholder management

Communication

Job description

A leading medical technology company in Utrecht is seeking a Senior Product Manager Customer Success. You will define user experiences, ensuring training and onboarding are effective while maintaining compliance. Ideal candidates have significant experience in product management within regulated industries, demonstrating strong customer empathy and stakeholder management skills. Join a dynamic team committed to making a real difference in diabetes care.