Senior CS Leader: Drive Growth & Retention in FinTech

SurePay; Utrecht; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Performance-based incentive

8% holiday allowance + benefits budget

25 holidays + hybrid working setup

MacBook Pro and iPhone

Pension plan

Room for growth to VP roles

Job summary

A leading FinTech company is seeking a Head of Customer Success to redefine their Customer Success function. This hybrid position in Utrecht emphasizes leadership, operational excellence, and strong customer relationships. The ideal candidate will have over 5 years of experience in SaaS or FinTech and be fluent in English plus one other European language. Join a values-led team that fosters growth and collaboration.

Qualifications

• Minimum 5 years leading CSM teams in SaaS, FinTech, or payments.
• Proven experience scaling Customer Success in a start-up/scale-up environment.
• Strong understanding of enterprise customer needs, especially banks.

Responsibilities

• Lead the strategy and success of the Customer Success function.
• Manage and mentor a talented team while engaging key customers.
• Collaborate with cross-functional teams to advocate for customers.

Skills

Leadership

Operational excellence

Commercial thinking

Customer relationship management

Fluency in English

Fluency in another European language

Job description

A leading FinTech company is seeking a Head of Customer Success to redefine their Customer Success function. This hybrid position in Utrecht emphasizes leadership, operational excellence, and strong customer relationships. The ideal candidate will have over 5 years of experience in SaaS or FinTech and be fluent in English plus one other European language. Join a values-led team that fosters growth and collaboration.