EMEA Service & Repair CX Leader

PPD Medtronic Poland Sp. z o.o.; Heerlen; Presencial; EUR 77.000 - 115.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Principal S&R Customer Experience Specialist to lead Customer Experience improvements across the EMEA region. In this senior role, you will leverage feedback, performance data, and journey insights to drive improvements that enhance satisfaction and service delivery.

You will collaborate across countries and functions, influencing priorities and ensuring measurable business impact while working to support digital transformation initiatives and a customer-centric

Formación

• Bachelor's or advanced degree.
• Fluent English communication skills.
• Experience in Customer Experience, Customer Care, Service Operations, Continuous Improvement, or a related field.
• Leading Customer Experience, NPS, VoC, or customer journey improvement programmes across multiple teams, functions, or markets.
• Analysing customer and operational data to develop actionable insights and measurable improvements.
• Leading cross-functional initiatives and influencing stakeholders without direct authority.
• Developing executive-level reports, presentations, and dashboards.

Responsabilidades

• Lead the EMEA NPS and VoC programmes for Service & Repair Customer Care.
• Analyse customer feedback and journey data to identify improvement opportunities.
• Translate insights into priorities, action plans, and measurable outcomes.
• Coordinate cross-functional improvement initiatives with clear ownership.
• Measure impact through dashboards and executive reporting.
• Represent Customer Care in regional forums and inform broader priorities.
• Partner with digital transformation teams to improve adoption of customer-facing tools.
• Promote a customer-centric culture by sharing best practices.

Conocimientos

English proficiency

Customer Experience

NPS leadership

Cross-functional collaboration

Data analysis

Project management

Executive reporting

Educación

Bachelor's degree or higher

Descripción del empleo

Medtronic is seeking a Principal S&R Customer Experience Specialist to lead Customer Experience improvements across the EMEA region. In this senior role, you will leverage feedback, performance data, and journey insights to drive improvements that enhance satisfaction and service delivery.

You will collaborate across countries and functions, influencing priorities and ensuring measurable business impact while working to support digital transformation initiatives and a customer-centric