EMEA Cybersecurity Customer Success Associate

Academic Key; Amsterdam; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Generous parental leave

Equity

Flexible vacation

Job summary

Horizon3.ai in Amsterdam, Netherlands is seeking a Customer Success Associate to manage a portfolio of EMEA mid-market customers, guiding adoption of the NodeZero platform and driving renewal and expansion. You will partner with security teams, translate technical outcomes for executives, and deliver onboarding and enablement to maximize value while helping shape product improvements.

This role requires 3+ years in SaaS customer success and fluency in English; Dutch language skills are a plus.

Qualifications

• 3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
• In-depth knowledge of cybersecurity practices and principles
• Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred
• Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
• Experience managing a book of business with revenue targets (ARR, NRR, GRR)
• Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments
• Location: based in the Netherlands and able to work in a hybrid model, at least 1 day per week in our Amsterdam office
• Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
• English fluency required; fluency in French, Spanish, or German preferred

Responsibilities

• Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
• Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
• Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value
• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
• Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
• Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process
• Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
• Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes
• Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
• Maintain detailed records of customer health and touchpoints using internal CS platforms

Skills

Customer success

Account management

Cybersecurity knowledge

Executive stakeholder communication

Renewals / ARR management

Tools

Salesforce

Gainsight

JIRA

Job description

Horizon3.ai in Amsterdam, Netherlands is seeking a Customer Success Associate to manage a portfolio of EMEA mid-market customers, guiding adoption of the NodeZero platform and driving renewal and expansion. You will partner with security teams, translate technical outcomes for executives, and deliver onboarding and enablement to maximize value while helping shape product improvements.

This role requires 3+ years in SaaS customer success and fluency in English; Dutch language skills are a plus.