Customer Success Associate

Horizon3; Amsterdam; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Innovation-driven culture

Flexible work environment

Inclusive and diverse team

Zusammenfassung

Horizon3 is seeking a Customer Success Associate for the EMEA region. You will serve as a post-sales advisor to mid-market customers, driving adoption, value realization, and retention while collaborating with Sales, Product, Engineering, and Support.

You will onboard customers to NodeZero, enable advanced features, and guide security-focused success across IT/SOC teams. A hybrid Amsterdam-based role with international exposure.

Qualifikationen

• 3+ years in Customer Success, Technical Account Management, or related roles in a SaaS cybersecurity environment.
• Fluent English required; additional languages (French/Spanish/German) preferred.
• Experience collaborating with Sales, Product, Engineering and Support teams.
• Comfortable using key CS tools (Salesforce, Gainsight, JIRA).

Aufgaben

• Manage a portfolio of EMEA mid-market customers as post-sales technical advisor.
• Drive adoption, value realization, retention and growth through the lifecycle.
• Lead onboarding and enablement for NodeZero, including advanced features.
• Conduct quarterly business reviews and maintain customer health records.
• Interact with IT/SOC teams to interpret findings and guide security strategy.

Kenntnisse

English fluency

Customer success experience

Cross-functional collaboration

Tools

Salesforce

Gainsight

JIRA

Jobbeschreibung

• As a Customer Success Associate in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization. You will serve as a strategic advisor to a portfolio of mid-market customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth
• You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region
• Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
• Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
• Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value
• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
• Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
• Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process
• Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
• Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes
• Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
• Maintain detailed records of customer health and touchpoints using internal CS platforms
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice

Benefits

• Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities
• Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
• Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work
• Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive

Location: based in the Netherlands and able to work in a hybrid model, at least 1 day per week in our Amsterdam officeExperience managing a book of business with revenue targets (ARR, NRR, GRR)Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organizedEnglish fluency required; fluency in French, Spanish, or German preferredStartup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environmentsDeep understanding of enterprise security, information technology, cloud, or offensive security is highly preferredIn-depth knowledge of cybersecurity practices and principlesStrong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment