EMEA Customer Success Associate – Cybersecurity (Hybrid)

Horizon3Ai; Amsterdam; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Inclusive Team

Growth opportunities

Innovative Culture

Competitive compensation

Job summary

Horizon3.ai in Amsterdam (Netherlands) is seeking a Customer Success Associate for the EMEA region. You will manage a portfolio of mid-market customers post-sale, acting as a strategic advisor with Sales, Product, Engineering, and Support to drive adoption and value realization across on-premise, cloud, and hybrid environments.

You will collaborate with IT and Security teams, help interpret pentest results, and guide long-term offensive security strategy while maintaining strong executive

Qualifications

• 3+ years in Customer Success, Technical Account Management, or related roles in SaaS cybersecurity.
• Strong knowledge of cybersecurity practices and principles.
• Ability to align solutions to business priorities for technical and executive stakeholders.

Responsibilities

• Manage a portfolio of EMEA mid-market customers as the primary post-sales technical advisor for adoption of the NodeZero platform.
• Identify expansion opportunities and guide customers through adoption, expansion, and advocacy.
• Deliver technical onboarding and enablement to drive adoption of NodeZero features like Tripwires, Insights, and Rapid Response.
• Collaborate with Sales and Renewals to drive retention and growth and ensure seamless renewals.
• Maintain detailed records of customer health and touchpoints in CS platforms.

Skills

Customer Success

English fluency

Stakeholder communication

Account management

Tools

Salesforce

Gainsight

JIRA

Job description

Horizon3.ai in Amsterdam (Netherlands) is seeking a Customer Success Associate for the EMEA region. You will manage a portfolio of mid-market customers post-sale, acting as a strategic advisor with Sales, Product, Engineering, and Support to drive adoption and value realization across on-premise, cloud, and hybrid environments.

You will collaborate with IT and Security teams, help interpret pentest results, and guide long-term offensive security strategy while maintaining strong executive