Customer Success Manager (German Speaker)

project44; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading logistics technology company in Amsterdam is seeking a Customer Success Manager who is fluent in German and English. This role requires strong client-facing skills and 5-7 years of experience in Account Management or Customer Success. You will partner with customers to ensure they achieve maximum value from our services and educate them on new product features. This full-time position involves in-office work four days a week to foster collaboration.

Qualifications

• 5-7 years of experience in Account Management, Customer Success, or Consulting.
• Experience working with enterprise customers is required.
• Experience with SaaS or platform products preferred.

Responsibilities

• Partner with customers to develop strategies for product use.
• Summarize product feedback and advocate for customers.
• Form relationships and educate customers on new product features.

Skills

Client-facing skills

German language proficiency

English language proficiency

Experience in supply chain

Ability to present to leadership

Organizational skills

Job description

Customer Success Manager (German Speaker)

Project44, Amsterdam, North Holland, Netherlands

2 weeks ago – Be among the first 25 applicants. Direct message the job poster from Project44

Why Project44?

At Project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers, better for their business, better for the world.

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real‑time, AI‑powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next‑gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a second HQ in Bengaluru, India, we are powered by a diverse global team tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high‑performance team – we should talk.

Key Accountabilities

• Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
• Summarize product feedback gathered from customer meetings and act as an advocate for our customers with internal development and product teams
• Form relationships and educate the customer on new product introductions and features to drive optimal product use
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
• Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development, and engineering
• Facilitate Quarterly Business Reviews with customers
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
• Identify opportunities for upsell alongside sales and account management team
• Maintain up to date knowledge of logistics industry, EDI, and blockchain
• In‑office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on site, in office four days a week to immerse yourself in the energy of the office and collaborate with your co‑workers.

Requirements & Preferred Skills

• Excellent client-facing, German and English written and verbal skills
• Experience in supply chain, strongly preferred
• Experience working with fast‑growth technology company, preferred
• 5‑7 years of experience working with enterprise customers in Account Management, Customer Success, or Consulting
• Experience working with a SaaS or platform product, preferred
• Comfortable presenting to leadership and in a large group
• Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
• Highly organized with a strong sense of urgency to meet deadlines
• Some travel for key customer meetings and events

About Project44

Since 2014, Project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Software Development and Transportation, Logistics, Supply Chain and Storage