EMEA Customer Success Engineer — Remote Tech Advisor

JetBrains; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Relocation support

Remote work up to 30 days/year abroad

Meal allowance during workdays

Mental health support

Gym or sports stipend

Learning and development opportunities

Language classes

Conferences & courses

Job summary

JetBrains in Amsterdam is seeking a Customer Success Engineer to build strong technical relationships with our customers and serve as a trusted advisor on JetBrains products and architectures.

You will collaborate with account teams to drive product adoption, guide architecture discussions, and help customers realize measurable outcomes. The role requires strong communication, hands-on IT experience, and willingness to travel up to 25%.

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT fields.
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software development tooling.
• The ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• A collaborative and team-focused mentality, with a willingness to take initiative.
• Self-direction and resourcefulness.
• The ability to travel approximately 25% of the time.
• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes, including architecture discussions and overcoming adoption barriers.
• Manage technical relationships for a portfolio of accounts and collaborate with the account team on strategies.
• Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams.
• Recommend product enhancements based on customer feedback and experiences.

Skills

Technical consulting

Customer success

Software development

DevOps

ML

QA

Job description

JetBrains in Amsterdam is seeking a Customer Success Engineer to build strong technical relationships with our customers and serve as a trusted advisor on JetBrains products and architectures.

You will collaborate with account teams to drive product adoption, guide architecture discussions, and help customers realize measurable outcomes. The role requires strong communication, hands-on IT experience, and willingness to travel up to 25%.